Reservations Agent

About Us Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Agent to join our Reservations team. In this role, you will combine exceptional guest service, commercial awareness, and attention to detail to ensure a seamless reservation experience while maximizing room revenue. What You'll Do Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy | Process individual and group reservations, amendments, cancellations, and special requests | Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions | Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings | Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments | Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey. Who You Are Experience in reservations or a similar guest-facing role within a luxury or high-end hospitality environment | Strong guest service mindset with excellent communication skills | Commercially aware with a natural ability to identify upselling and cross-selling opportunities | Highly organized and detail-oriented, with a strong focus on accuracy | Able to manage multiple priorities and remain calm and professional in a fast-paced environment | Excellent communication skills in English; Dutch is preferred | Proactive, flexible, and a strong team player with the ability to anticipate and respond to guest needs. Nice to Have Knowledge of luxury hospitality and current guest trends | Experience with Opera or another PMS | Understanding of room types, pricing structures, packages, and promotions | Experience working with The Leading Hotels of the World standards.