Senior (Regional) Operations Manager

We’re looking for a proactive and organised Senior (Regional) Operations Manager to support the day-to-day operations of our Hub in Venlo. In this role, you’ll coordinate container planning, distribution, quality processes and shipments, while working closely with our Warehouse, MRO and Control Tower teams to keep operations running smoothly. You’ll also play a key role in maintaining operational standards, supporting training and identifying opportunities to improve processes and efficiency. 📍 Location: We need this individual to be within commutable distance to Venlo, Netherlands given it is an on-site position. Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions. Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide. Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains. Why SkyCell? 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare. 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation. 🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way. 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell. 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being. What You'll Do: Plan and coordinate daily Hub operations, setting priorities based on operational demand Plan container pre-conditioning and distribution across the Hub and EMEA stations, ensuring QC-passed containers are available where needed Coordinate shipments with the in-house Control Tower and align daily priorities with the MRO and Warehouse Managers Oversee the container quality process from reception through to handover, tracking pre-conditioning success and escalating deviations Identify and escalate non-conformances, repeat failures and systemic quality issues, including deviation and CAPA management Own and maintain Hub Operations SOPs, ensuring documentation is current, approved and understood by all relevant staff Act as operational backup across broader Hub functions during peak periods, absences or exceptional situations, ensuring continuity of operations Process and maintain operational data in the Company's IT systems and apply a strong understanding of freight forwarding and logistics processes Support the onboarding and ongoing training of Warehouse staff, ensuring employees are trained on relevant SOPs, tools, safety and quality requirements Track training completion and maintain training records in line with compliance requirements, identifying gaps and proposing improvements Proactively identify process gaps and improvement opportunities, leading updates to processes and documentation Maintain cross-functional understanding of Hub workflows to support effective collaboration and operational continuity