Executive - Client Experience

Who We Are NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way. Your Role in Our Mission As an Executive, Client Experience , you will be the first point of contact for our clients. Your role is crucial in delivering fast, accurate, and empathetic support while ensuring a world-class client experience. You’ll work in a dynamic environment where adaptability, problem-solving, and client-first thinking are highly valued. How You’ll Make an Impact Provide real-time customer support through our Instant CRM and Helpdesk. Manage and resolve client inquiries within expected timeframes, escalating when needed. Handle complex client issues by following company policies. Actively contribute ideas to improve our client experience process. Collect and maintain accurate customer data. Gather client feedback and share insights to address concerns. Complete daily assigned tasks as directed by your supervisor. What You Bring Excellent written and spoken English communication skills. Confidence in handling email, chat, and multiple communication channels. Strong listening, patience, and stress-management abilities. Adaptability and discipline to thrive in a high-paced environment. Competence with Google Sheets, Microsoft Office Suite, and moderate technical aptitude. Openness to diverse opinions and collaboration within a team. A positive attitude to help build and maintain a vibrant workplace culture. Bachelor’s degree (any discipline). IELTS score of 6+ (advantageous). Prior experience in a client-facing role (preferred). Extracurricular achievements or unique skills (highly valued). Shift Time: Roster Basis (mix of evening and night shifts each week, schedule changes weekly) 7:15am-4:15pm 12:45pm-9:45pm 10:30pm-7:30am Your X-Factor We’re looking for someone who is: Broad-minded, well-mannered, and professional. A team player with accountability and leadership potential. Proactive in taking initiative, planning, and problem-solving. Willing to learn and grow in a dynamic fintech environment. Your Journey After Applying Apply through our portal: Shortlisted candidates will be contacted for assessments and interviews. Successful applicants will join a diverse, global team driving the future of fintech. Why join NEXT? We’re not your average workplace—we work hard, play harder, and celebrate every win. Entertainment & Lifestyle Annual team retreats and company-wide celebrations. Employee engagement activities and social events throughout the year. Birthday leave, subject to company policy and eligibility. Health & Wellbeing Employee-focused leave policies and wellbeing initiatives. A supportive and inclusive workplace environment. Pay & Perks Shift allowances, where applicable. Annual salary review and performance-based bonus opportunities, subject to eligibility and company policy. Regular performance reviews and continuous feedback to support career growth. Professional training, learning and development opportunities, including access to industry-led programs and consultants.