Product Designer

Software is not just vital but a strategic cornerstone in our operations. We’re on the lookout for a Product Designer to set the cross-application UX direction for our commercial software - from pharma cold-chain visibility that keeps temperature-sensitive medicines moving safely around the world, to ULD tracking for airlines. You will define what a unified, world-class experience looks like across all our modules and applications and lead our specialized designers towards it, while staying deeply hands-on in discovery: from the first user conversation to the finalized UX. 📍 Location: We are open to candidates based anywhere within the UK, Spain, and the Netherlands, with remote working available within these countries . For those based in Switzerland, we operate a hybrid working model due to our local office presence. Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions. Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide. Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains. Why SkyCell? 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare. 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation. 🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way. 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell. 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being. What You'll Do: A dedicated framework team owns our Design System and Design Guidelines, and embedded designers craft the screens and flows within each product module. Your role is to set the north star they design towards — the experience principles, end-to-end journeys, and measurable outcomes that make many modules feel like one product. You will: Own discovery end-to-end: lead user research and interviews, map journeys, jobs-to-be-done, pain points and opportunities, and turning user research into the shared foundation for UX and product decisions Create wireframes, mock-ups and prototypes hands-on (Figma and/or code) to explore and test concepts during discovery, running evaluative tests with users and engineers Define the cross-application UX vision, design principles, and success metrics together with Product and Marketing Align our specialized designers — framework and embedded — into a unified design across all modules and applications Advocate UX principles and investments to the senior leadership, demonstrating the value and ROI of UX-related roadmap items Maintain the UX roadmap and prioritize pattern and design investments with the framework team Produce high-level experience flows and service blueprints that connect journeys across applications and domains. Review Design System and module deliverables for alignment with experience strategy and brand Support embedded designers from discovery to delivery — co-framing problems, reviewing flows against the cross-app blueprint, and signing off on journey continuity Set KPIs and use analytics, user research, A/B tests, and competitive analysis to inform and iterate design decisions Champion a UX culture of user-centered thinking and inclusive, accessible design (e.g., WCAG) across the organization Collaborate with Marketing on tone, terminology, and brand consistency across products