Operations Coordination Manager

As our Operations Coordination Manager , you'll lead regional operations across Singapore and India, ensuring the seamless movement of life-saving pharmaceutical shipments. Working across multiple teams, partners, and Service Centers, you'll drive operational excellence, solve complex challenges, and make fast, informed decisions in a dynamic, high-pressure environment. Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions. Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide. Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains. Why SkyCell? 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare. 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation. 🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way. 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell. 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being. What You'll Do: Lead regional operations for Singapore and India, with scope to expand across APAC Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation) Act as 2nd-level escalation and decision point for daily ops and Control Tower issues Build, train, and onboard Service Centers, partners, suppliers, and new team members Create and maintain operational SOPs and team work instructions Maintain master data accuracy in IT systems and support billing/invoice queries Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs Support process optimization, strategic regional initiatives, and claim management Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions