Spa Employee

About us De L’Europe Amsterdam is one of the Netherlands’ most iconic five-star hotels, located on the banks of the Amstel in the heart of Amsterdam. Our Spa & Wellness is a place where guests come to truly unwind, and where every detail matters. We work according to Forbes Travel Guide five-star standards and partner with Biologique-Recherche. We are looking for a Spa Employee who takes pride in delivering a seamless guest experience and knows how to keep a luxury spa running at its best. What you'll do As Spa Employee you are a key part of the daily operations of our Spa & Wellness. You, together with the Assistant Spa Manager, guide and support our new spa therapists and spa trainees/colleagues, helping them develop and ensuring they understand what is expected of them. Your role is varied: one moment you are managing the booking schedule, the next you are welcoming a guest or briefing a trainee. You are responsible for planning and managing spa bookings and making sure the schedule runs smoothly. You are the main point of contact between guests and our therapists, ensuring clear communication and a well-coordinated flow of treatments throughout the day. You guide and support our spa trainees, helping them develop and making sure they know what is expected of them. At the reception you welcome guests, handle enquiries and provide confident information about our facilities, treatments and products. After completing the training, you will be confident in presenting and selling Biologique Recherche products. You keep the spa environment calm, clean and perfectly presented at all times, and maintain hygiene and operational standards in line with hotel policy. You also assist with daily checklists, inventory management and administrative tasks as needed.