Business Support and Operations Director

Join the best bank to work for in Bulgaria* Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! At tbi , we have been one of the most dynamic banks in the region for years, and we continue to grow fast. We combine a strong track record with the energy and pace of a start-up - always looking for better ways to do things, always moving forward. It's all about our people . Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say. Do you want to play a key role in our unique success story? If so, we're looking for a Business Support and Operations Director to join our team on the journey to success! About the role: As Business Support and Operations Director , reporting to a Management Board member, you will take full ownership of tbi’s operational footprint in Bulgaria, ensuring our banking operations run smoothly, efficiently and at scale. What You’ll do: Lead & Inspire the Team: Directly manage, mentor, and scale a large team of operational professionals. You will drive workforce planning, organizational design, and a high-performance culture rooted in accountability and growth. Oversee Core Banking Operations: Own the end-to-end execution of daily banking transactions, clearing, localized payments, and lending operations, ensuring absolute accuracy and zero-friction processing. Champion Client-First Service Delivery: Turn back-office operations into a competitive advantage by continuously reducing processing times and improving service delivery for our clients. Drive Process Excellence & Scalability: Apply methodologies like Lean, Six Sigma, or Kaizen to eliminate operational waste, optimize capacity, and scale workflows as the bank grows. Accelerate Automation & AI: Partner with IT to automate manual tasks and integrate practical AI solutions into daily operations to boost efficiency and reduce human error. Protect the Bank (Risk & Compliance): Maintain a flawless compliance record. You will manage operational risk, implement strict internal controls, and ensure full adherence to Bulgarian regulatory requirements and bank policies. Manage Vendor & Infrastructure Footprint: Oversee key third-party vendor relationships, procurement networks, physical security, and corporate workplace infrastructure across Bulgaria. Collaborate Across Borders: Work in lockstep with Head of Operations in Romania and Greece to standardize processes and support cross-border strategic initiatives.