Senior Global Recall Specialist

Requisition ID: [[id]] At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere. We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart. With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours. The Senior Global Recall Specialist plays a critical role in leading and managing all product recall, field action and market recall activities in compliance with FDA 21 CFR Part 7, 21 CFR Part 806, ISO 13485:2016, and other applicable international regulatory requirements. This role serves as the central liaison between the company, regulatory authorities, and global functional teams to ensure swift, compliant, and effective execution of both voluntary and mandatory product recalls. This individual will drive end-to-end recall lifecycle management, facilitate cross-functional coordination, maintain thorough documentation, and continuously improve recall processes—all while keeping patient safety and regulatory compliance as the highest priorities. ESSENTIAL DUTIES Recall Initiation & Execution Lead and manage the full lifecycle of global product recalls, corrections, and removals. Identify affected products and lots using traceability tools and internal systems (e.g., ERP, WindChill). Define and execute containment, communication, and distribution strategies based on risk assessments. Draft and implement comprehensive recall strategies including scope, depth, methods of contact, and timelines. Regulatory Liaison & Compliance Serve as the primary point of contact with the FDA Recall Coordinator , global competent authorities, and regulatory agencies. Ensure timely submission of recall notifications, updates, and status reports to FDA and international regulatory bodies. Maintain full compliance with 21 CFR Part 7, 21 CFR Part 806 , and ISO 13485 standards related to nonconformance, corrective action, and post-market surveillance. Cross-Functional Coordination Collaborate with QA, RA, Legal, Supply Chain, Sales, Customer Service, and Field Service to coordinate recall activities and minimize disruption to customers and patients. Lead cross-functional recall teams to ensure rapid and aligned decision-making during recall events. Work with internal stakeholders to define risk classification, customer notification strategy, and escalation procedures. Documentation & Recordkeeping Maintain detailed and audit-ready documentation of all recall activities, including risk assessments, root cause analysis, CAPA, communications, response tracking, and effectiveness checks. Ensure all records are maintained per FDA, ISO, and internal QMS requirements. Training & Readiness Develop, maintain, and conduct recall training programs and periodic mock recall drills to ensure global team preparedness. Ensure field action SOPs and work instructions are current, effective, and aligned with evolving regulations. Team Leadership and Development May lead and manage a recall workforce or temporary staffing, including requisitioning, work assignment, performance monitoring, and timecard approval. Develops and implements recall training and mock recall exercises to ensure team preparedness and compliance. Fosters a positive working environment and promotes teamwork, collaboration, accountability, and continuous improvement. Provides guidance and support to junior team members or cross-functional partners involved in recall activities. Metrics, Reporting & Continuous Improvement Track key recall performance indicators (e.g., time to initiation, time to closure, response rate, effectiveness). Analyze trends in product complaints, deviations, and quality events to identify and mitigate potential recall risks. Propose and implement process improvements to enhance recall efficiency and reduce recurrence. Contributes to recall-related process improvements and other Quality Management System (QMS) process improvements and execution. Identifies and communicates possible improvements in work processes for customers and peers. Writes trend analysis and risk assessments related to recalls and product quality. MINIMUM QUALIFICATION REQUIREMENTS Education: Bachelor's Degree, preferably in a science-related field, Quality Assurance, Regulatory Affairs, Engineering, or a related field. Experience: 5+ years of progressively responsible experience in Quality and/or Regulatory functions in the medical device or similar regulated industry. 2+ years of hands-on experience managing Field Alert Reports (FARs), recalls, and related processes in the pharmaceutical or medical device industry. Demonstrated leadership experience in managing teams, projects, or functional areas. Preferred Qualifications: Master's degree in Regulatory Affairs or a related field. Certification in Quality Management (e.g., Certified Manager of Quality/Organizational Excellence) or Regulatory Affairs (e.g., RAC from the Regulatory Affairs Professionals Society). Direct hands-on experience in manufacturing or development of a medical device. Knowledge of international product registration support. Regulatory Knowledge: Deep understanding of medical device regulations including FDA 21 CFR Part 820 (QSR), Part 7, 806, 810, and other applicable global regulations related to recall management. Skills Proficiency in Microsoft applications, including Excel, Word, and PowerPoint. Experience with recall management software (e.g., WindChill, SAP) is a plus. Experience with data analysis for identifying trends and metric generation and reporting. Excellent written and verbal communication skills with the ability to effectively communicate at multiple levels within the organization and with external stakeholders. Strong organizational skills, attention to detail, and the ability to manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment. Strong analytical and problem-solving skills, with the ability to exercise sound judgment. Ability to work independently and as part of a team, fostering a collaborative environment. Strong sense of responsibility, self-motivation, and the ability to function effectively under pressure to meet regulatory reporting requirements. Preferred Certifications (Not Required): RAC (Regulatory Affairs Certification) ISO 13485 Lead Auditor Certification ASQ Certified Quality Auditor (CQA) or similar LOCATION/HOURS Lakewood, Colorado - Onsite (hybrid) Must be available to respond to critical recall events beyond regular business hours if needed. TRAVEL May require domestic or international travel based on business needs. Approximately 10%. PHYSICAL REQUIREMENTS General Labor Environment requirements include: use of personal protective equipment, reading, speaking, hearing, walking, bending, stan