Satellite Services Excellence & Assurance Director

Job Purpose The role holder is responsible for governing and monitoring end-to-end Satellite Services operations across GEO, MEO, and LEO to ensure service availability, performance, resilience, and continuity. The role holder leads fault, incident, problem, and change management while coordinating service providers and stakeholders to proactively resolve issues, optimize satellite performance, and maintain operational standards. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure Job Responsibility Establish 24/7 E2E monitoring of GEO/MEO/LEO satellite services (space, ground, gateways, terminals, links, and customer services). Monitor centralized operational status, orbital assets, satellite health, and space events for proactive response. Operate fault management platforms for proactive detection, prioritization, and escalation of service-affecting alarms. Govern major incident management, coordinating restoration across partners, operators, and stakeholders. Coordinate with service providers for daily/weekly/monthly/quarterly operational reviews. Act as technical authority for satellite operations, providing governance and guidance across space/ground segments. Job Responsibility (cont.) Lead problem management, including root cause analysis and permanent corrective actions. Conduct technical investigations for outages/degradations (payloads, transponders, gateways, ISLs, customer platforms). Govern change management, ensuring risk assessments, implementation reviews, and post-change validation. Optimize satellite performance, including routing, beam management, capacity, ISLs, and RF spectrum utilization. Audit managed service providers for compliance with standards, contracts, and best practices. Coordinate technical acceptance of new satellites, gateways, payloads, and providers. Troubleshoot and escalate faults via TSS, ensuring timely fixes and proper escalation paths. Ensure facility resilience by overseeing earth station operations, power systems, and environmental monitoring. Serve as SPOC for Commercial Unit inquiries and own L0/L1 performance for GEO/MEO/LEO services. Years of Experience HQ Nature of Experience Prior experience in Satellite Services Excellence & Assurance within the Telecommunication industry Job Band Managerail Skills Education Bachelor Degree in Telecommunications Engineering or Engineering Additional Education Certifications