Senior Manager, giga! (12-Month Contract)

Senior Manager, giga! (12-Month Contract) Location: Singapore Duration of cover: Jul’26 to Jun’27 Role Overview We are seeking an experienced and driven leader to step into the role of Senior Manager for giga! For a 12-month contract role. This role holds end-to-end responsibility for the business, including full P&L ownership, and will lead the brand, product, and operations functions to drive growth, customer experience, and profitability in a fast-paced, agile environment. We are looking for someone with a strong challenger mindset—curious, bold, and always willing to test new ideas, push boundaries, and bring fresh thinking to the team. Key Responsibilities 1. Business & P&L Ownership Own and manage the full P&L of the giga business, including revenue growth, cost management, and profitability targets Develop and execute strategic plans to achieve business goals and KPIs Monitor performance and drive data-led decisions to optimize commercial outcomes 2. Brand & Marketing Leadership Lead brand strategy, positioning, and communications to strengthen market presence Oversee acquisition, retention, and engagement campaigns across all channels Champion innovative and bold marketing approaches to differentiate the brand 3. Product Strategy & Management Define and drive product roadmap, including pricing, packaging, and value propositions Identify market opportunities and customer needs to enhance competitiveness Continuously test and iterate on new product ideas and propositions 4. Operations & Customer Experience Oversee end-to-end operations, including customer support, service delivery, and process optimization Ensure high standards of customer experience and satisfaction Drive efficiency while exploring new ways to improve and simplify customer journeys 5. Stakeholder & Team Leadership Lead and mentor a team with direct reports and an extended team across marketing, product, and operations Foster a high-performance, collaborative, and agile team culture Encourage experimentation, ownership, and continuous improvement within the team Collaborate with internal stakeholders and external partners to deliver business outcomes Provide regular updates to senior leadership on performance and strategic initiatives Qualifications Requirements Proven leadership experience with full P&L ownership, preferably in telecommunications, digital, or tech-driven businesses Strong challenger mindset with a track record of driving innovation and change Experience working in a fast-paced, agile environment with the ability to adapt quickly Strong strategic thinking with the ability to translate plans into execution Experience across brand/marketing, product management, and operations Data-driven mindset with strong analytical and problem-solving skills Excellent stakeholder management and communication skills Preferred Qualifications 10+ years experience in a digital-first or challenger brand environment Familiarity with subscription-based or telecom business models Contract Details 12-month contract role Immediate or short notice availability preferred