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Role Mission: The Lead CRM Engineer owns the reliability, scalability, and delivery of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business. The role focuses on ensuring stable, high-performing, and resilient CRM/OM platforms, leading engineering execution across customer, product, order lifecycle, and billing integration domains. Operating within a DevOps model, the Lead CRM Engineer drives production excellence through observability, incident management, and engineering best practices, while mentoring engineers and improving system reliability at scale. Responsibilities: Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners Ensure API reliability, versioning, and backward compatibility across services Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows Lead DevOps including on-call support, incident response, root cause analysis (RCA), and implementation of preventive fixes Reduce recurring incidents through systemic improvements and observability insights Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting Drive improvements in CI/CD pipelines, release automation, and deployment governance Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices Mentor engineers and guide team in debugging, system design, and production readiness Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences Qualifications Bachelor’s degree in Computer Science, Software Engineering, or related field 6–10 years of experience in professional software engineering with strong preference CRM, BSS, or other large-scale enterprise platforms Strong hands-on expertise in Java, Spring Boot, REST APIs, microservices, and distributed systems Advanced SQL expertise in PostgreSQL and/or Oracle including performance tuning, query optimization and database administration Proven experience operating services on Kubernetes-based platforms and cloud environments, preferably AWS Experience working in Agile/Scrum teams within telecom BSS/OSS domains such as CRM, billing, order management Hands-on experience with workflow-driven systems and orchestration engines
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.