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Job Description Role Mission: The Principal CRM Engineer defines and evolves the architecture of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business. The role focuses on building a scalable, resilient, and future-ready CRM/OM platform, ensuring seamless end-to-end customer experiences and enabling rapid product innovation. Operating within a DevOps model, the Principal CRM Engineer drives platform modernization, architectural standardization, and system-wide reliability, while guiding engineering teams to eliminate systemic issues and scale the platform sustainably. Responsibilities: Define and own the end-to-end architecture of CRM/OM platforms across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration Establish architectural principles and standards for microservices, API design, workflow orchestration, and data management across CRM/OM domains Design and optimize workflow orchestration strategies for order lifecycle processes, ensuring scalability and fault tolerance Drive platform scalability and performance improvements by identifying system bottlenecks across APIs, databases, and workflows Define and govern data architecture, ensuring consistency, integrity, and efficient data flow across CRM, provisioning, and billing systems Establish API and integration standards, including versioning, idempotency, and reliability patterns for internal and external system integrations Lead platform modernization initiatives, including migration from legacy CRM systems to cloud-native CRM-based architecture Reduce technical debt and system complexity by driving modularization, decoupling, and standardization across services Define and implement observability and reliability strategies across the platform, ensuring proactive monitoring, alerting, and performance optimization Collaborate with DevOps and platform teams to design scalable cloud-native solutions using Kubernetes (EKS), CI/CD pipelines, and Infrastructure as Code Act as the technical authority for design decisions, conducting architecture reviews and ensuring alignment with enterprise architecture and business objectives Mentor CRM Engineers on system design, architectural thinking, and advanced debugging techniques Influence cross-functional teams and stakeholders to adopt consistent engineering standards and best practices Collaborate with Product Owners, QA, DevOps, and vendors to ensure seamless integration and delivery of end-to-end customer journeys Qualifications 10+ years of professional software engineering experience with a strong emphasis on system architecture and large ‑ scale distributed systems Demonstrated ability to design, evolve, and operate enterprise ‑ critical platforms, particularly within CRM, OM, BSS, or comparable domains Deep architectural expertise across: Microservices and distributed system design API design, integration patterns, and service contracts Workflow driven and orchestration-based systems Data architecture, modelling, and database performance optimization Strong hands-on technical experience with: Java, Spring Boot, and RESTful API design/development PostgreSQL and/or Oracle, including query optimization and performance tuning Kubernetes based platforms and cloud environments (AWS preferred) Proven experience working in telecom BSS/OSS environments, including CRM, billing, and order management systems Established track record of leading platform modernization, large scale refactoring, and transformation initiatives in complex enterprise environments Preferred Certifications Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) AWS Certified Solutions Architect (Associate or Professional)
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.