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Nespresso Call Center Outsourcing Manger Position overview Business: Nespresso Contract Type: Permanent Start Date: ASAP Position Summary Every interaction with a Nespresso customers matters. Behind every great customer experience is a network of people, processes and partners working together seamlessly. As Outsourcing Manager, you will be at the center of it all, building strong partnerships, influencing without direct authority and driving continuous improvement. Your mission is to ensure our outsourced customer service operations consistently deliver the premium experience that defines Nespresso. A day in the life of a Nespresso Call Center Outsourcing Manger lead relationships with outsourced customer service partners to ensure operational excellence and a premium customer experience; define, monitor and improve KPIs related to service levels and productivity, whilst also overlooking quality and customer satisfaction; identify improvement opportunities and drive corrective action plans with internal and external stakeholders; act as the key interface between Nespresso and outsourcing partner(s), ensuring alignment and collaboration; support the implementation of operational projects and service enhancements ; Coordinate effective knowledge transfer, training and adherence to Nespresso processes; monitor compliance with Nespresso standards, policies and contractual requirements; manage outsourcing budgets, forecasts and cost-efficiency initiatives, while providing performance insights to leadership. As a Nespresso Call Center Outsourcing Manager you report to the CRC Manager and are part of the Customer Relationship Centre (CRC) team of Nespresso BELUX. What will make you successful at least 2 years of experience at Team Leader level in a Customer Relationship Centre (CRC), contact center or customer oriented environment, with knowledge of operational performance, productivity and quality drivers; and/or experience managing outsourcing partners or external service providers, including governance, budget oversight, contract and relationship management; ability to assess, interpret and challenge performance through KPIs, dashboards and customer service metrics; proven stakeholder management and cross-functional collaboration skills in a complex environment; strong influencing and negotiation skills, with the ability to drive results without direct authority; proactive, hands-on mindset with a focus on continuous improvement, problem-solving and change management; fluency in English is required; French and/or Dutch are a strong asset, while Portuguese is a plus; interest in AI and digital innovation, leveraging data and technology to improve customer service operations and decision-making is an advantage. What we offer a full-time position; hybrid working arrangements with flexibility between office and home working; opportunity for occasional business travel to Portugal; an attractive compensation and benefits package; an international role with high visibility across markets and functions; exposure to customer experience transformation and continuous improvement initiatives; excellent development opportunities within Nespresso and Nestlé; a collaborative and supportive culture focused on innovation and continuous improvement; the opportunity to contribute to one of the world's most recognized premium brands. Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all! Any questions? Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@ be.nestle.com. Applying for the role of a Nespresso Call Center Outsourcing Manager ? Great! If you see a match with the description as described above we would gladly receive your cv and motivation. You can upload these via the link. We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you whatsapp messages; if you answer ' yes' to this, you will receive communication via whatsapp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both English and Dutch or French . Interim CV’s will not be processed .
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.