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Job Summary Who We Are North American Lighting Inc., member of the Koito Group of Companies, is the largest tier one automotive exterior lighting manufacturer in North America. As the market share leader in exterior automotive lighting, NAL provides advanced lighting technology, engineering design expertise, and state-of-the-art production capabilities to auto makers based in North America and around the world. Our Opportunity North American Lighting (NAL) is looking for a Customer Service Analyst - II to join our team. The ideal candidate will represent NAL as the direct contact to external customers for the processing of orders from receipt of the order through delivery, and provide support to all NAL departments, especially manufacturing, in understanding the external customer’s expectations for delivery quantity and timing. Essential Duties & Responsibilities Your Priorities Receives, processes, and analyzes customer orders via manual entry and electronic data interchange, which includes monitoring the iConnect portal as well as interpreting and requeuing data, as required. Receives and responds to customer questions, concerns, and issues with courtesy and professionalism. Monitors the customer order pulls in Plex, and adjusts the “system parameters” to support needed manufacturing timing at NAL, including customer transit times and logistics notifications. Maintains accurate records of customer correspondence. Receives, verifies, and communicates the accuracy of customer delivery performance ratings. Acts as a support person between the customer and various NAL departments, especially manufacturing. The salary range for this position is $49,300 - $72,600 per year. Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled. Requirements Your Background Bachelor’s Degree in Business or a related discipline, plus up to 2 years of Customer Service and/or other related job experience OR Associates Degree in Business or a related discipline, plus 2-4 years of Customer Service and/or other related job experience OR High School Diploma or GED, plus 4-6 years of Customer Service and/or other related job experience. At North American Lighting Team Member Benefits World class health insurance plans Award winning 401k plan Relocation assistance Paid time off (vacation, sick, holidays, etc) Supplier discounts (wireless, computer, vehicle, etc.) Company sponsored wellness program including gym reimbursement Diversity at NAL: The mission of NAL’s Diversity Committee is to facilitate NAL’s ongoing and continuing efforts to foster a culture and atmosphere of mutual respect, for the benefit of all Team Members from different backgrounds, perspectives, and abilities that represent our communities. You can learn more about NAL and our opportunities at jobs.nal.com. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, parental status, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, genetic information, and veteran status or any other characteristic protected by federal, state, or local law. Requisition ID: [[id]] Location: [[location_obj]]
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14.070Jobs
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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