Systems Analyst/QA

[[extTitle]] Non-Union Position [[department_obj]]; [[city]], [[stateProvince]] Hybrid schedule available for Oregon & Washington residents. [[cust_Employee_subGroup]], [[custFLSA]] Posting # [[id]] About Us: At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. NOTE: This hybrid position is based at our headquarters in downtown Portland, Oregon. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work. The Role: We are seeking an experienced QA Lead to drive quality assurance strategy, execution, and continuous improvement across multiple projects and run-the-business activities for either the Enterprise Asset Management (EAM) and Geospatial Information System (GIS) technical domain OR the Customer Lifecycle Management (CLM) technical domain. This role is ideal for a professional with a strong background in software testing, proven leadership experience, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be passionate about driving continuous improvement and delivering high-quality, reliable systems. Day to Day: Leads QA teams, assigns tasks, and ensures all activities follow established QA Standard, processes, and best practices. Coordinates with PMO and Application teams Develops comprehensive test strategies and test plans in collaboration with project managers, business analysts, architects, and development leads. Plans, coordinates, and oversee all testing phases, including functional, integration, system, regression, compatibility, security testing Provides direction and coordination for onshore, nearshore and offshore 3rd party test team members for a given domain. Work with Business Analysts to clarify Business requirements and User Stories for Testability Reviews Technical Design Specifications documents for technical test requirements Estimates QA resource needs, manages workload allocation, and involves in & oversees test case development and execution, defect triage, test reporting, and test closure activities. Ensures proper test environment readiness, including configuration, access provisioning, environment stability, and test data management. Communicates QA expectations, risks, and requirements to stakeholders, and ensures vendors meet defined quality standards and contractual obligations. Identifies automation and performance requirements for the project and plans and coordinates Automation Test Engineer and Performance Test Engineer. Accountable to the completeness and reliability, and usage of the automated regression test suite for given domain. Helps drive the transition to modernizing testing processes. Leverages available tools and AI to minimize reliance on manual testing, manual creation of test scripts and documentation. Conducts defect triage sessions, logs defects in ADO, analyzes root causes, prioritizes issues, and works with development teams to confirm resolution. Plans, coordinates, and supports User Acceptance Testing (UAT) activities. Reports on testing status and quality metrics to stakeholders (Project Managers. IT&S leadership, Business Teams and Steering Committees) Researches and analyzes product features being tested Come on your first day with: Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience) 8+ years of experience in software Quality Assurance and Testing Thorough understanding of Software Development Life Cycle and Testing Life Cycle Deep knowledge of testing methodologies and QA best practices Experience in Waterfall, Agile (Scrum) Development methodologies Knowledge of automation and performance testing tools (e.g., Tosca & Neo Load) Proven experience leading or coordinating QA teams Excellent communication and stakeholder management skills Ability to manage multiple priorities in a fast-paced environment We have needs in both CLM and EAM/GIS technical domains. Domain specific - CLM Experience testing customer facing and customer lifecycle platforms, including Call Center technology, billing, service, and engagement systems Proven understanding of the end to end customer journey from onboarding through support, billing, and retention Experience validating customer data flows, account structures, pricing, and billing accuracy Proven ability to test integrations across CRM, IVR Genesys Cloud, CIS, Billing, Digital, and Analytics platforms Familiarity with UAT coordination involving business users, call center teams, and customer operations Focus on data quality, usability, performance, and customer experience outcomes Demonstrated ability to balance domain expertise, technical depth, and stakeholder partnership to deliver high quality, reliable enterprise solutions OR Domain specific - EAM/GIS Experience testing Enterprise Asset Management (EAM) and Geospatial Information System (GIS) platforms supporting asset lifecycle, maintenance, and work management Knowledge of asset centric business processes, including work orders, inspections, scheduling, and preventive maintenance Experience validating GIS systems such as ArcGIS Pro, ArcGIS Enterprise, ArcGIS Oline, ArcGIS UN, IQGEO, and spatial data, including map based workflows and location intelligence Understanding of system integrations between EAM, GIS, and operational systems Ability to test data accuracy, synchronization, and integrity between field systems and back office applications Familiarity with mobile, offline, and field workforce application testing is a plus Demonstrated ability to balance domain expertise, technical depth, and stakeholder partnership to deliver high quality, reliable enterprise solutions What we offer: Health & Wellness – Rich health insurance benefits with competitive employer contribution Free access to an online wellness resources platform Work Life Balance - Up to 23 Vacation Days 80 Hours of Sick Time 10 paid holidays and 3 floating holidays Flexible work arrangements 3 weeks paid parental leave Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth. 1500 sq foot exercise facility and secure bike room Financial - Meaningful annual incentive bonus opportunity in addition to base salary Competitive 401K company contribution and match 15% discount on NW Natural stock through Employee Stock Purchase Program Up to $5250 a year in tuition reimbursement Wellness incentive program Discounts - 20% off natural gas service Up to 30% discount at NW Natural Appliance Center TriMet Pass for all HQ employees Generous discou