Service Manager

Purpose of the Job Oversees the operation of the designated Service Centre to achieves business targets and maintains customer satisfaction standards Responsibilities • Direct the Service team to achieve the business and department targets & KPIs • Make sure the execution and application of Porsche Service Process with good quality standard, and comply with principal’s audit requirements • Maintain a high-quality repair service and reduces returns to the workshop • Ensure smooth operations by overseeing daily activities, resolving operational issues, and ensuring compliance with policies and procedures • Address customer enquires or complaints promptly, with the aim to maintain customer satisfaction level • Create and leverage collaborative partnerships among the teams in Service Centre • Manage staff performance by setting performance goals, providing feedback, and coaching • Manage the work environment with sufficient tools & facility to support the operations of the Centre Requirements • University graduate in Business / Engineering is preferred • At least 6 years Automotive Service with at least 3 years at supervisory level • Experience in German vehicles is an advantage • Previous experience in dealing with clients on after sales service and complaints • Good spoken and written English and Chinese (Cantonese & Mandarin) • Hands-on PC skills in Microsoft Word, Excel and PowerPoint • Self-motivated, good interpersonal and communication skill • Able to work under pressure and customer oriented