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Responsibilities: Support the operation team on log analysis, remote diagnosis and restoration works on established Service Be responsible for the IT Helpdesk support such as incident management, problem management, and change management Perform preliminary log analysis on security events and incidents Deliver technical support services and solutions on customer’s CPE equipment capacity, performance and utilization Handle customer enquiry on network security event and incident as well as performance of their CPE equipment issue Requirements: Bachelor Degree in Electronics, Computer engineering or related disciplines Good understanding in handling servers or network operations Good understanding of the IT service management process is desirable Knowledge in Basic networking Professional certifications such as CCNA are preferred Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude Good customer services and able to work under pressure Proficiency in spoken and written in both Chinese and English