Quality Assurance Supervisor

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook . Location: [[location_obj]] Division: [[businessUnit_obj]] Job Posting Title: [[title]] Time Type: [[cust_timetype]] POSITION SUMMARY The Quality Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager. This role supports local continuous improvement activities, document controls, and ISO activities. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES Quality Maintains compliance with international, industry, and customer-specific quality standards. Leads and individually perform as needed, the analysis of product/service issues to determine root causes. Manages and communicates change control processes to all departments. Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system. Assists in implementation and monitoring of the company's quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008. Assists in the establishment, implementation, and evaluation of quality management system metrics. Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities. Manages customer driven continual improvement roadmaps. Drives Continuous Improvement Programs at all levels including education of these programs Develops and conducts training on the quality system and other related topics. Oversee document control; updating, creating and publishing controlled documents including sending change notifications to effect parties/departments and follow up on the Quality Management System. Develops and implements administrative systems including record management, traceability, and trend reporting. Budgeting Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation Customer Service Monitors KPIs (Key Performance Indicators) for assigned operation OTHER DUTIES Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES Communicates all problems and questions to site leadership and implements solutions to minimize risk. Follow all safety procedures. Responsible for all equipment, supplies, documents, and materials related to job . Responsible for following all DSV policies and procedures. Complies with all federal, state, and local regulations. Communicates with all levels of staff and the public as appropriate to the job. SKILLS & ABILITIES Education & Experience: Must have a h igh school diploma 3 years’ experience working in a logistics /distribution/relevant environment Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans. Knowledge of safety and health management systems and practices. Preferred : Prior MHE certification / knowledge of basic MHE operation Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program Computer Skills: Proficient in Microsoft Office (Excel, Work, and Power Point) RF Scanners WMS functions Language Skills English (reading, writing, verbal) Business communication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products Other Skills Strong attention to detail accuracy and accomplish job tasks in a timely manner Good organizational and personnel skills Good communication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High School Diploma or GED is required Minimum of 2 years of supervisor experience in supply chain/logistics/warehousing Certificates, Licenses, Registrations or Professional Designations Able to pass TSA Security Treat Assessment (STA) Able to pass Transportation Security Training Requirements and receive annually. Other Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. SKILLS, KNOWLEDGE AND ABILITIES Computer Skills Basic understanding of WMS (Warehouse Management Systems) Strong proficiency in basic MS Office applications Language Skills English (reading, writing, verbal) Mathematical Skills Intermediate as needed for financials/budgeting PREFERRED QUALIFICATIONS 4-Year College Degree preferred, will consider equivalent experience or combination of educat