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Key roles and responsibilities Competencies Team work L4 Resilience/Adaptability L4 Team Leadership L1 Communication Skills L4 Dependable L4 Result Orientation L4 Negotiation & Persuasion L4 Drive Results L1 Drive Performance L1 Accountability & Ownership L4 Conceptual Thinking L1 Team Development L1 Customer focus L4 CustomerService Oriented L4 Impact & Influence L1