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Role The Call Center Executive is responsible for managing all inbound and outbound calls in a timely and professional manner, following call centre “scripts” when handling different topics and identifying customers’ needs, clarify information, research every issue, and provide solutions. Also, he / she should suggest new ideas and follow up on the customers suggestions with their Team Leaders to maintain and enhance City Edge Developments’ image. Key Accountabilities - Put customer needs first, be energetic, and provide first-call resolution (FCR) to all the customers. - Act as the first point of contact to handle and resolve customer inquiries with accurate information. - Evaluate customers' problems and provide logical lasting solutions. - Identify and escalate issues appropriately and ensure a timely response. - Work on CSAT outbound & CED APP tasks. - Educate customers on procedures, and processes to ensure the interaction is valuable to the customer. - Ensure escalations are followed up within the specified timeline. - Build customer loyalty by following up on customer calls, and going the extra mile for each customer to connect with them. - Enhance the customer experience by providing sales information assistance, through applying up/cross-selling, sales techniques; generate customer interest in the services or products offered by the company. - Follow schedule adherence as per business requirements. - Work effectively within the team and contribute to a healthy team-oriented environment. - Completes assigned tasks within given deadlines. - Document all call information according to standard operating procedures. - Perform any additional tasks as requested according to the company’s policies and procedures. Necessary Experience • 1 - 3 years of related experience. • Previous experience in real estate is preferred Education Requirements Bachelors Degree Strategy & Business Planning Budget & Plans Policies , systems processes & procedures HSE & Risk Management Change Management Continuous Improvements People management Working Conditions Competencies Analyzing & Interpreting Interacting & Presenting Organizing & Executing Supporting & Co-operating
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.