HR Services Team Leader

We are looking for HR Services Team Leader to oversee our HR Services team, ensuring the delivery of high-quality administrative support across the entire employee lifecycle. In this role, you will drive efficient HR operations, guide team members in their daily activities, and support transitions and process improvements. You will act as the main escalation point for operational HR matters while fostering the growth and development of your team. More about the role : Lead and support the HR Services team in daily operations, ensuring performance, engagement, and timely task completion. Manage workload, prioritize tasks, and act as the escalation point for HR operational issues. Support team development through mentoring and identifying training needs Oversee and support employee lifecycle administration (onboarding to exit). Ensure accurate HR data management and compliance with policies and payroll requirements. Handle HR queries from employees and managers. Identify and implement improvements to HR processes and systems Collaborate with HR stakeholders to enhance operational efficiency and support HR initiatives. Work closely with HR teams, managers, and external partners to ensure smooth service delivery. Maintain effective communication and resolve operational issues promptly. More about you : Degree in HR, Business, Psychology, or similar 5+ years of HR administration experience in an international environment Strong knowledge of the employee lifecycle and HR processes Experience leading or supervising a team Strong organizational and prioritization skills Leadership, communication, and team motivation abilities Structured, service- and solution-oriented mindset High reliability, discretion, and ability to work under pressure Customer-focused with a commitment to quality and continuous improvement Proficiency in English and knowledge of an additional language : German, Spanish, Italian, French or Dutch Strong MS Office skills (especially Excel) and experience with HR systems (e.g., SAP, SuccessFactors, ServiceNow) Nice to have Additional HR or leadership training Experience in process improvement or HR projects Familiarity with AI tools to enhance efficiency More about what we offer : As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.