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We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. SAP NS2 Support Engineer (SAC) SAP NS2 Secure Cloud Support organization is seeking an experienced Support Engineer for SAP Analytics Cloud (SAC) to provide technical support for planning, analytics, reporting, data connectivity, and administration scenarios in secure customer environments. NS2 COMPANY DESCRIPTION SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. Must be a US Citizen; this position requires access to customer data. All internals must have Manager’s approval to transfer. Brief Description: The primary responsibilities of this role are delivering expert-level customer support for SAP Analytics Cloud , driving proactive support and service improvement activities, and participating in a continuous learning culture. This individual will work directly with customers, technical leads, and cross-functional teams to resolve complex SAC issues and improve the customer support experience. This role is ideal for someone with experience supporting or administering SAP Analytics Cloud in areas such as: Story and dashboard troubleshooting Planning models and data actions Data imports and live data connections User, role, and tenant administration Performance analysis and issue reproduction Integration with SAP and non-SAP data sources PROFILE Individuals in the Support Engineer profile are the foundation of the Product Secure Support organization. In this role, the engineer is expected to build deep technical expertise in SAP Analytics Cloud while expanding knowledge across adjacent SAP analytics and data integration technologies. They help customers resolve increasingly complex issues and do so in a way that consistently delivers a high level of satisfaction. Responsibilities, success factors, and competencies can include the following, but may be customized due to regional or business need. Key Responsibilities: 1) Deliver Core Customer Support 2) Proactive Support and Innovation Activities 3) Embrace Continuous Learning Culture Key Tasks: CORE CUSTOMER SUPPORT Handle sensitive and escalated customer issues related to SAP Analytics Cloud in both team-based and individual support models, including incident resolution and real-time support, while maintaining a high level of customer satisfaction. Troubleshoot and resolve issues involving: SAC stories, applications, and dashboards Planning models, versions, calendars, and data actions Data imports, exports, and acquisition scenarios Live connections to SAP data sources such as SAP BW, SAP HANA, and SAP S/4HANA User provisioning, roles, permissions, and tenant administration Performance, usability, and system behavior issues Resolve known errors using SAP Notes, Knowledge Base Articles, product documentation, internal knowledge content, and previously solved incidents. Reproduce customer-reported issues in test environments, identify root cause, and collaborate with development and engineering teams when product fixes or deeper analysis are required. Perform root cause analysis for complex SAC scenarios, including data connectivity, planning behavior, story rendering, authorization issues, and tenant configuration. Support customers in secure and regulated environments, ensuring adherence to service-level agreements and contractual KPIs. Take ownership of the incoming support queue by correctly prioritizing, escalating, transferring, and driving incidents through resolution. Participate in weekend support and 24x7 support activities as required. Develop deep product specialization in SAP Analytics Cloud and serve as a subject matter resource for SAC-related support cases. Demonstrate the ability to process Priority 1 (P1) incidents and engage appropriate stakeholders as needed. PROACTIVE SUPPORT AND INNOVATION Create and maintain knowledge content to support customers and internal teams, including WIKI content, Knowledge Base Articles, troubleshooting guides, and Guided Answers for SAP Analytics Cloud scenarios. Identify recurring SAC support trends and contribute to incident deflection through improved documentation, reusable troubleshooting steps, and customer enablement content. Test internal systems and support processes to help prevent future customer issues, especially in areas such as connectivity, planning workflows, content transport, and administration. Contribute to innovation and service improvement initiatives aligned to organizational goals and act as a change leader in support transformation efforts. Participate in SAP Community and internal knowledge-sharing forums to improve awareness of common SAC issues, best practices, and tips for customers and partners. Drive improvement of knowledge quality in area of expertise, both internally and externally. Act as a functional and technical expert in de-escalation efforts and war room situations involving critical customer issues, including account escalations and major incident management. CONTINUOUS LEARNING CULTURE Continuously build expertise in SAP Analytics Cloud features, releases, administration, planning capabilities, analytics content, and integration patterns. Find learning opportunities in daily tasks by staying curious and open to new experiences that improve technical and functional knowledge. Attend e-learning lessons, remote learning sessions, classroom training, and coaching. Complete product-specific training and certifications as required by product or people leaders. Maintain knowledge of new SAC functionality, release changes, and compliance requirements relevant to secure cloud environments. Carry out new tasks and embrace new projects as requested by leaders in the organization. Provide coaching and mentoring to new employees or colleagues for specific tasks and support processes. Demonstrate willingness to fulfill different roles as required and network effectively with stakeholders across support, engineering, operations, and product teams. Develop deeper technical skills such as tracing, log analysis, debugging, issue isolation, and creation of small corrections where applicable. Experience & Educational Requirements Work Experience 5-8 + years of experience implementing, administering, or troubleshooting enterprise software applications Hands-on experience with SAP Analytics Cloud , including support, administration, implementation, or customer-facing troubleshooting Experience supporting one or more of the following SAC capability areas: Business intelligence and dashboarding Planning and forecasting Data modeling and data integration Security and user administration Live and import data connectivity Working knowledge of SAP analytics ecosystem components such as SAP BW, SAP HANA, SAP S/4HANA, Datasphere, or related reporting/data platforms is strongly preferred Basic to advanced knowledge in one application/techn
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.