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The Customer Service Specialist for Grid market will have the following areas of responsibility: Customer service: ▪Prepares and submits the quotation under the guidance of the respective sales manager and in accordance with the respective sales policy ▪Provides and registers quotations (CRM) according to sales guidelines and customer requirements (in respect of internal circulars and procedures)Follows up the pipeline of quotations submitted ▪Receives the order ▪Books the required metals, based on the agreement with the customer and the metal hedging rules ▪Submits for approval to the Finance Department, the New Customer Creation or Modification Approval Form ▪Creates or modifies the customer code in SAP ▪Creates the delivery recipient code in SAP ▪Requires the SAP codes from the Technical Department ▪Registers the orders in SAP, following the order requirements (order prices, metal bases, incoterms, drum lengths, tolerances, delivery addresses, etc.) ▪Prepares the New Order Advice Form and sends it to the Finance Department for the relevant signing procedure ▪Registers in SAP the required purchase requisitions in case of trading goods and do the follow up of the approval workflow and status ▪Follows up the order with the competent people in the factory ▪Gives early warning of possible delays or any changes in promised delivery times/packing ▪Checks the orders for delivery and informs about the shipment date ▪Makes sure that delivery instructions are kept (correct delivery address in the sales order) ▪Prepares the request for approval for vested stock (if any) at the end of each month ▪Invoices the relevant shipments & transportation (if any) to the customers Verify and follow payment and collection ▪Prepares the Rolling Sales Forecast for the respective segment each month ▪Prepares the respective Reporting (metal P&L) for the respective segment each month Scrap Materials Handling (non-cables) – acts as back up, if needed: ▪Receives from Procurement & Logistics the notification for when relevant scrap material will be shipped in a rolling 3 months period with detailed information for each shipment, i.e. customer, product, price, estimated quantity ▪Registers the sales orders in SAP system and informs accordingly the Logistics Dept Other sales: ▪Acts as back up for the non-cable scrap materials handling ▪If needed, participates in meetings with customers ▪If needed, participates in plant visits and audits from customers
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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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