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Assistant(e) Service Clients / Administration – Alternance (A partir de septembre 2026 – minimum 3 jours de présence par semaine) Employeur : Mindray Médical France Lieu du poste : Créteil (94), Île-de-France, France Qui sommes-nous ? Fondée en 1991, Mindray est l'un des principaux fournisseurs mondiaux de solutions et de dispositifs médicaux. Fermement engagé dans notre mission de « partage des technologies médicales avec le monde », nous nous consacrons à l'innovation dans les domaines du monitoring patient, du diagnostic In-Vitro et des systèmes d'imagerie médicale. Basée à Shenzhen, en Chine, Mindray possède un réseau mondial de R&D, de marketing et de services avec des filiales dans 32 pays ainsi que 31 bureaux en Chine, regroupant près de 10 000 employés. Description du poste Durée : Alternance minimum 12 mois à partir de septembre 2026, 3 jours minimum en entreprise Votre mission, si vous l’acceptez : En lien direct avec nos équipes techniques, logistiques et administratives, vous serez un maillon clé du bon fonctionnement du service. Côté Service Client : Gérer et suivre les demandes via ERP/CRM Soutenir les équipes terrain dans leurs interventions Créer et suivre les commandes d’accessoires Suivre paiements, litiges, factures et transport Coordonner avec la plateforme logistique (Pays-Bas) et le siège (Chine) Mettre à jour les bases clients et tarifs Gérer les appels (3CX) Identifier des axes d’amélioration des processus Côté Support Administratif : Gérer la réception des commandes fournisseurs Accueillir les visiteurs Mettre à jour les salles de réunion Gérer les commandes de fournitures Suivre le planning de formation Participer à diverses missions opérationnelles Profil : Formation Bac+2 à Bac+4 Langue maternelle française Bon niveau d’anglais oral et écrit Dynamique, organisé(e), proactif(ve) Esprit d’initiative Vous devez être en mesure de travailler en France sans besoin de sponsorship pour une durée minimale de 12 mois Rémunération : Selon profil – CCN Import Export Work-Student Customer Service / Office Administration Assistant – Paris (From September 2026 – minimum 3 days per week) Location: Créteil (94), Île-de-France, France Who are we? Founded in 1991, Mindray is one of the world’s leading providers of medical devices and solutions. We are committed to innovation in patient monitoring, in-vitro diagnostics, and medical imaging systems. Headquartered in Shenzhen, China, Mindray operates globally with offices in over 30 countries and thousands of employees worldwide. Job Description Duration: Minimum 12-month apprenticeship starting September 2026 Mission Statement: In close collaboration with technical, logistics, and administrative teams, you will play a key role in ensuring the smooth operation of our department. Customer Service Responsibilities: Manage requests via ERP/CRM systems Support field service teams Create and track accessory orders Monitor payments, disputes, invoicing, and transport Coordinate with logistics (Netherlands) and HQ (China) Maintain customer and pricing databases Identify process improvements Administrative Support Responsibilities: Manage supplier order receipts Welcome visitors Maintain meeting room organisation Handle supply orders Track Service Center training schedules Support additional operational tasks Profile: Currently studying (2nd–4th year) in business, admin, logistics or similar Native French speaker Good level of written and spoken English Organised, proactive, detail-oriented Strong initiative and communication skills You must have the ability to work in France without the requirement of sponsorship for a minimum of 12 months Compensation: Based on profile – French Import-Export Collective Agreement
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