Agile Dev Team Member IV- Google CCAAS

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate . Connect with us on Instagram , LinkedIn and TikTok , and let’s build something incredible together! Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Agile Dev Team Members have collective responsibility for the design, development, testing and/or deployment of system functionality. Provides guidance, mentorship and training to a direct reporting staff of Agile Dev team members. Agile Dev Team Member IV with primarily a development discipline provides technical feasibility using a range of coding methods and adheres to coding standards to ensure consistent style and format. Ensures systems are architecturally sound, high in code and component quality, and are easily modified to support future requirements with support and little to no guidance of more senior developers or architects. Agile Dev Team Member IV with primarily a testing discipline ensures the end product meets the business acceptance criteria and non-functional requirements. Define and execute tests early, often, and at multiple levels depending on their level of experience. Based on their business products, processes and system knowledge, they provide broad and deep level of thinking for exceptions and other unexpected ways users may interact with systems. Utilizes intermediate testing techniques and tools. Essential Job Functions Demonstrates customer needs by interpreting into viable solutions and contributes significantly to the system design. Effectively breaks down features and write and refine user stories, including clear and accurate acceptance criteria. Execute Test-Driven (TDD) and Behavior-Driven Development (BDD) to build in quality. Performs broad and detailed impact assessments relating people, processes and/or technology to evaluate work. Supports implementation activities, troubleshoot user/system environmental issues and training. Supports the business in building a Lean Business case and breaking epics into features. Identify and raise issues and risks with functional design and offer alternative solutions. Works with the Product Owner to confirm the code and acceptance tests reflect the desired functionality. Agile Dev Team Member IV with primarily a development discipline: Codes instructions for computer programs/objects/components in multiple applications; configures packaged software. Provides expertise in the solution design and functionality of business applications. Reviews and validates application technical design of team members to ensure alignment with business needs and best practice architecture principles. Analyzes and evaluates existing manual and computerized systems/procedures to improve efficiency. Researches and develops techniques for automation. Documents and implements programs according to installation standards and conventions. Analyzes and makes recommendations on the need for system backup, security, restart/recovery, balancing controls and recommends approaches for meeting such needs. Analyzes and documents the requirements and approaches to data conversion and data modeling. Quality checks program code, related objects and documentation. Delivers working code each sprint. Agile Dev Team Member IV with primarily a testing discipline: Analyzes system and business requirement for testability by utilizing advanced testing tools. Develops, documents, executes and maintains test cases and test data. Identifies complex errors that occur in application testing and analyzing results to trouble shoot and execute root cause analysis. Reports the status of the test plan execution through defect logs and defect tracking system. Conducts audits to ensure test planning and execution adheres to standards and guidelines. Defines advanced test plans needed to achieve appropriate level of coverage. Demonstrates ability to write test cases describing business behavior to facilitate automation and train others. Contributes to the overall test strategy. Provide input in the development of application quality and testing standards and best practices. Mentors junior team members in test planning and execution tools and techniques. Participates in key ceremonies to drive execution, improve flow and ensure transparency. Provides guidance to junior team members, when needed. Plans work via the preparation for and participation in Program Increment (PI) Planning and Sprint Planning, which includes developing and committing to Team PI Objectives and Sprint goals. Demonstrate working code to Product and Business Owners and supports the Product Owner in the execution of the iteration and PI System Demos. Actively participates in the Sprint Retrospectives and Inspect .Adapt to timely discuss opportunities for improvement and are responsible for carrying out the execution of improvement stories. Required Technical Qualifications Proven professional software development experience with at least 2 years on Dialogflow CX projects delivering production chat or messaging solutions. Deep expertise in Dialogflow CX: flow architecture, page and route design, intent modeling, fulfillment webhook patterns, and CCAI Platform playbook configuration. Proficiency in Node.js for building webhook services, REST API clients, and event-driven microservices deployed on Cloud Run. Working knowledge of Firestore data modeling, query patterns, and transaction handling in the context of conversational state management. Experience with GCP services including Pub/Sub, BigQuery, Cloud Run, and Secret Manager in production environments. Demonstrated integration experience using REST APIs, specifically case management, object queries, and chat channel routing. Hands-on experience with MuleSoft or an equivalent enterprise integration middleware platform for API orchestration and data transformation. Experience configuring Google CCaaS digital channel settings and routing workflows. Python proficiency is a plus, particularly for scripting, data pipeline components, or Vertex AI API integration. Experience Requirements Minimum 1 year as a Agile Dev Team Member III or 7 + years in a related field required. Education Requirements High school diploma or equivalent required. Bachelor's degree preferred. SAFe Practitioner or SAFe Agilist Certification within 180 days of hire required. SAFe DevOps Certification preferred. Additional Qualifications Strong ver