Associate Vice President, Key Account Management

.boerse_footer { position: relative; margin-top: -50px; height: 30px; clear: both; margin-bottom: 20px; background: #EEE none repeat scroll 0% 0%; line-height: 30px; padding: 0px 10px; color: #AAA; font-family: "Arial, Helvetica, sans-serif" } .boerse_jobtemplate { width: 970px; max-width: 100%; height: auto; } .joqReqDescription { max-width: 100%; height: auto; align: center; } .jobDisplay .job { font-family: "Arial" !important; font-size: 14px !important; } div.joqReqDescription p, div.joqReqDescription ul, div.joqReqDescription ol, div.joqReqDescription div, div.joqReqDescription li { font-size: 14px !important; } .cust_group_company_header { font-family: custom3319b3cecfc94e7b90220; font-size: 18px; } Group Company: [[legalEntity_obj]] [[extTitle]] Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team! FundsDLT that aim to simplify fund distribution, fostering financial inclusion and savings. With our solution, we are reconnecting investors and asset managers by helping intermediaries to digitize fund distribution operations through a market infrastructure based on distributed technologies. To support our clients in production, we would like to reinforce our team and are seeking for a client service Manager. We offer an environment where you will constantly learn, progress and develop. We have defined a new class of market infrastructure for distributed applications, combining blockchain and microservices. Your responsibilities include Provide L1 support including tracking, prioritization and follow ups internally and externally Perform deep-dive technical troubleshoot for BAU issues Lead root cause analysis and follow up with long term solution for system stability Build strong understanding of FDLT end to end system workflows to diagnose issues efficiently Act as primary client communication for BAU matters Investigate issues and drive solution discussions across internal teams Monitor the platform and ensure agreed SLAs with client are met, highlighting risk early and implement corrective actions Developed a strong understanding of client operational workflows to anticipate risks and shape prioritisation Support Release Manager with UAT/PROD releases communication with client Provide adhoc training to client independently or with assistance of Product Owner Prepare Client Service Review pack and run service reviews Key skills & experience University degree (bachelor, master ...) with minimum 4 years experience Fluent written and verbal communication in English Client service centric person Ability to use sophisticated applications and platform and to capture its essence (logic, structure, functionalities, technology…) Capacity to create links and bridges between business needs and tools/resources Solutions oriented with pragmatic view, details oriented while able to understand the big picture, highly organized Previous exposure to the fund industry and Transfer Agency, particularly in an operational environment, is an advantage Previous relevant experience in client migrations, onboarding and testing, preferably within an investment fund player Location: Singapore Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites. We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly. We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Have we piqued your interest? Then we encourage you to apply now!