Working student (f/m/d) Alternance - EEX Client Services based in Paris

.boerse_footer { position: relative; margin-top: -50px; height: 30px; clear: both; margin-bottom: 20px; background: #EEE none repeat scroll 0% 0%; line-height: 30px; padding: 0px 10px; color: #AAA; font-family: "Arial, Helvetica, sans-serif" } .boerse_jobtemplate { width: 970px; max-width: 100%; height: auto; } .joqReqDescription { max-width: 100%; height: auto; align: center; } .jobDisplay .job { font-family: "Arial" !important; font-size: 14px !important; } div.joqReqDescription p, div.joqReqDescription ul, div.joqReqDescription ol, div.joqReqDescription div, div.joqReqDescription li { font-size: 14px !important; } .cust_group_company_header { font-family: custom3319b3cecfc94e7b90220; font-size: 18px; } Group Company: [[legalEntity_obj]] [[extTitle]] Start: [[jobStartDate]] | Duration: [[cust_duration]] months | [[filter5]] Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team! Our Customer Care team is a central unit in EEX, where we are in daily contact with members and external partners, as well as with internal teams like Sales, Market Operations, Business Development, and ECC teams e.g. within the Reporting and Legal departments. Your tasks As part of our Customer Care Exchange team, you will guide clients of all sizes and nationalities through the admission processes on our Exchange, as well as help with daily customer support. For all existing members, you will be responsible for: Being the first point of contact for all customer incoming requests, such as change of contacts or tradable product extensions. Processing and saving all incoming documentation; Performing the necessary setups to enable access to our products; Defining, maintaining and improving processes, in close cooperation with other colleagues, in order to ensure client satisfaction and compliance with Exchange rules, policies and guidelines. During the admission process, you will be responsible for: Guiding the prospect through the different parts of the onboarding process while being the central point of contact Ensuring that the prospect meets legal, regulatory, and technical requirements to be admitted at EEX and its Clearing house ECC Organizing and participating to meetings and calls with the prospect and other departments when required Performing technical setups and coordinating with internal departments for the admission of the prospect to our Exchange After all, we value the exchange of ideas, working together and encouraging each other to become better. We call it: The exchange mindset. You bring along Ongoing studies at a university with focus on business administration, back-office management Experience in working in back or middle office environment Ability to work in a team, strong communication skills, flexibility and reliability Excellent written and verbal communication skills in English. Basic level in French, German is a plus. Interest in working in a multi-cultural environment Good knowledge of the Microsoft Office environment You must be legally authorized to work in France under a student status and available approximately 3 days per week, in accordance with your university requirements. This position is based in Paris with regular on-site presence required. Why join us? Attractive salary package Personal development, training on the job and learning opportunities A place in a dynamic and international team within EEX Group and Deutsche Börse Group A long-term perspective in the constantly growing and evolving energy industry What you can expect from us Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites. We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Have we piqued your interest? Then we encourage you to apply now! Please submit your online application via our career portal, including your CV, cover letter and other relevant documents (transcript of records, job references etc.) Do you have questions about the application process or this position? Our Campus-Team will gladly answer your questions. Please contact us at campus.careers@deutsche-boerse.com or by phone 069-211-11810. We look forward to getting to know you! Deutsche Börse Group, Human Resources https://careers.deutsche-boerse.com/