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table.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. The Field Service Engineer I (FSE I) for Grifols DxCTS (Diagnostic Customer Technical Support) organization has the primary responsibility of providing the highest quality service and support to Grifols customers at the customer facility and via remote access tools and telephone. The position will be responsible for customer relationship management and collaborating with interdepartmental teams to ensure proper resolution and close out of regulated documentation in the CRM system. FSE I will manage all preventative maintenance and system upgrades of instrumentation and its interface at the customer site and provide troubleshooting to diagnose and resolve technical issues on a variety of electromechanical, fluidic and medical devices. Deals with diverse and oftentimes complex issues and evaluation of many factors. Works with FSE II, FSE III and Global Response Team as needed in troubleshooting and investigations and log analysis. This Field Service Engineer will service the territory of Norfolk, VA and surrounding areas. This will also serve as a backup support for the Central territory, and additional support for the North America DXCTS team. The Field Service Engineer reports directly to the Regional Service Supervisor and works 100% remotely with up to 70% of travel. For this position, we have the onboarding & trainings center in North Carolina where we provide the necessary knowledge about our equipment and also provide regular trainings. The engineer will work on our IH equipment (Erytra/Eflexis) and later on our NAT equipment (Panther/RES). Primary Responsibilities Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation. Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts. Coordinates and executes hardware upgrades and regulatory documents associated with client site. Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications. Ensures proper transition of project timeline to Technical Application Team. Proactively and independently manages ongoing preventive maintenance calls per manufactures requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes. Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed. Identifies client's needs for those without a contract and communicates to respective Sales Representative for potential lead to establish new contract Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts or analyzers for new installations. Collaborates with Global Response Team (GRT) for corrective service calls that fall outside of predetermined parameters to ensure proper resolution and documentation of customer complaint Escalates customer needs outside of defined scope of work and proactively communicate to other departments within Grifols such as Sales, Supply Chain, etc. to assure rapid resolution of issues raised Responsible for accurate and timely documentation in CRM System of all work performed and any technical guidance provided to the customer as per regulatory guidelines. Tracks all outstanding customer action items and ensures proper documentation is entered for closure. Maintains basic knowledge on all product lines and keeps informed of technical bulletins for system updates Manages inventory of parts and calibrated tools stored at primary customer sites. Always maintains essentials tools and critical inventory parts. Accountable for assigned company assets including company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, corporate card and expense management, etc. Maintains active status on all vendor credentialing programs to perform work at designated client sites Responsible for meeting certification requirements on existing instrument platform and cross training to gain additional technical knowledge on other platforms. Independently manages schedule and travel reservations to accommodate for training courses. Interprets KPI metrics and applies to current role to drive performance efficiencies Manages portfolio of multiple clients and multitasks to meet competing deadlines Compliance - Adhere to procedures and protocols outlined by the Grifols Diagnostic organization in addition to department SOPs. Continued development with ongoing training to enhance their technical knowledge, communication and presentation skills with clients and interdepartmental teams Key Performance Indicators / Measures for Success: Internal Training and corporate training will be completed on time 98% of the time Defined Service & Instrument reliability metrics will be met On time PMs 100% Required upgrades within defined timeframe MTBF, MTTr.. TSC for unintended service. Remote WO closure - Remote connectivity, Logs analysis for investigations per defined criteria Documentation of activity in ServiceMAX within 24 hours of occurrence; WO activities resolved within 3 5 days of completion of work. WO rework to be completed within 3 days of notification. Total Service Cost/Instrument Labor / Parts / Travel Complaints and Escalations FSE Time per Service Request (Labor Hours) First time Fix rates & Repeat/Return Calls Call closure rates – as defined in individual goals & objectives each year. Customer satisfaction Additional Responsibilities May perform other duties as assigned by the Manager or Supervisor. Identify and make recommendations for improvements to products, functions, and processes Knowledge, Skills, and Abilities Excellent organizational, record keeping, documentation and inventory skills required Technical writing skills a plus Proficient with Microsoft applications and familiar with computerized call handling systems Excellent analytical and troubleshooting skills Self-motivated and self-directed. Must be able to bring tasks through to completion with minimal supervision. Strong interpersonal and communication skills in both written and oral formats, and the ability to communicate technical information effectively Strong focus on customer service and building relationships while meeting expectations and deliverables Ability to adapt to changing environments with varying complexity and identify solution-oriented ideas Maintains composure when faced with competing priorities and effectively manages timeline and resolution of customer complaints Education Equivalent military experience or Associates Degree with 2 years’ experience or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment. Bachelor’s Degree in Engineering or related Scientific Discipline is highly preferred. Experience 0 - 2 years o
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.