Head Partner Service

Your Mission As Head Partner Service , you will lead the end-to-end customer order, export, and logistics processes while driving operational excellence and developing a high-performing team. You will ensure timely deliveries, regulatory compliance, process optimization, and outstanding service for our global partners. Key Responsibilities Lead and develop the Partner Service team. Manage customer orders from quotation through invoicing. Oversee export documentation and Swiss export compliance. Ensure efficient customs processing via the e-Trans system. Manage outbound logistics, transport providers, and freight costs. Ensure on-time delivery of products, samples, marketing materials, and event supplies according to Incoterms. Coordinate shipments to laboratories, universities, KOLs, service providers, and authorities. Monitor delivery performance (CTI), report KPIs, and implement continuous improvement initiatives. Verify export-related invoices and control logistics costs. Drive process optimization and lead cross-functional projects. Your Profile Export Manager qualification or equivalent experience. Strong knowledge of Swiss export regulations and international trade processes. Advanced SAP S/4HANA expertise, particularly in SD. Experience with CIP/TPS methodologies and process improvement. Knowledge of medical device regulations and basic GMP requirements. Proven leadership experience with strong coaching and team development skills. Analytical, proactive, and results-driven personality. Fluent in German and English; additional languages are an advantage. Willingness to travel internationally. Why Geistlich Pharma? Strategic leadership role with international impact. Opportunity to shape customer service, export, and logistics excellence. Innovative environment with strong growth and development opportunities. Collaborative culture focused on quality, performance, and continuous improvement. We require: a detailed covering letter, a CV, evidence of qualifications and references