Operations Manager

Purpose of the Job As an Operations Manager in Aramex, you will work with multiple business and technical teams to manage successful delivery performance, driving continuous improvement, and exceed the expectation of the customers by ensuring deliveries are quick, accurate and cost effective. Job Description Develop and empower your team to consistently meet service level agreements (SLAs), exceed client expectations, and drive operational efficiency. Lead and implement projects to streamline operations, optimize workflows, and achieve superior performance. Collaborate with sales to establish client expectations and ensure smooth delivery fulfillment Oversee ground, domestic, and express operations, ensuring compliance with all safety, security, and sustainability standards. Maintain positive relationships with local authorities and airlines to facilitate business growth and development Analyze data, identify areas for improvement, and implement solutions to optimize resource allocation and manage operating expenses effectively. Determine access requirements to information within the express, domestic and ground operations teams to guarantee privacy and confidentiality based on sensitivity, classification, legal requirements and company policies, and pass to IT for implementation Proactively identifying and leading process improvement initiatives and Lean tools Develop and maintain the express, domestic and ground operations teams’ response and recovery plan during a disruptive incident, using the tools and templates provided by the local business continuity coordinator working within the BIE team Manage Ground operations, Domestic, express inbound and outbound and warehouse operations and ensure compliance to service expectations and quality standards Job Requirements - Experience and Education At least 7 years of experience in a leadership / managerial position in the same industry Bachelors of Industrial Engineering, Business Administration, Operations Management, Logistics or related field. Masters degree in related field is considered as a plus Experience in implementing and enforcing operational standards and procedures Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Influencing Skills Conflict Resolution Problem Solving Leadership Skills Process Improvement Time Management Negotiation Skills