IT support

Information about the position Job description, responsibilities and duties IT Infrastructure & Operations Administer and maintain servers, workstations, and network infrastructure Monitor system performance and ensure high availability of critical systems Manage user accounts, access rights, and system configurations Perform regular maintenance, updates, and patch management IT Asset Management & Inventarization Maintain an accurate inventory of all HW IT assets Track asset lifecycle including procurement, deployment, relocation, and disposal Ensure proper labeling and documentation of equipment across office and production areas End-User Support Provide first- and second-level technical support to end users Diagnose and resolve issues related to hardware, software, network access, and user accounts Install, configure, and maintain user devices (PCs, laptops, printers, mobile devices) Support users in production environments, ensuring minimal disruption to operations Manage service requests and incidents through ticketing systems, ensuring timely resolution Deliver basic user guidance and training on IT tools and best practices IT Governance & Compliance Ensure adherence to internal IT policies, standards, and procedures including all ITIL processes using Service management tool Manage user access rights in line with security policies (joiner/mover/leaver processes) Assist with audits by providing documentation and evidence of compliance Maintain documentation of systems, processes, and configurations Promote security awareness and ensure compliance with data protection requirements Projects & Continuous Improvement Participate in IT and digitalization projects Support implementation of new systems, upgrades, and migrations Identify opportunities for automation and efficiency improvements Employee perks, benefits Contribution to DDS III. pillar UP Balansea Card UP Benefia Card UP Cafeteria with selection Meal allowance of 5.12 € Professional training and development Flexible working hours Great team and support Strong social program English language teaching Flexible working conditions Information about the selection process If you are interested in our offer and you meet our requirements for the job position, such as experience in the given position and work experience, please send us your CV in Slovak and English. Selected candidates will be contacted and will meet with an HR representative during the selection process and then in a personal interview with their future supervisor. Requirements for the employee The job is suitable for: Graduate Minimum education required University education (Master's degree) Educational Specialization IT support or administration Language skills English - Upper intermediate (B2) Driving licence B Personality requirements and skills A university degree or equivalent experience in IT support or administration Strong English language Knowledge of Microsoft Products (Windows, M365, Exchange, AD…) Networking fundamentals (TCP/IP, DNS, DHCP) Ability to work under pressure in a production environment Familiarity with ITIL incident, change and request management processes (e.g., ticketing systems) Experience with ERP/MES systems Basic understanding of industrial systems (PLC, SCADA Experience with virtualization (VMware, Proxmox, Nutanix) Experience with device management tools such as Microsoft Intune Experience with IT asset management and inventory tracking