Branch Support Executive - Durgapur (India)

About Rentokil PCI Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: - The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams. - The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: - Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required - Manage emails received on the central email ID, including directing, assigning, and responding to queries - Assign iCABS tickets and coordinate with relevant employees for timely status updates - Handle invoice-related activities, including forecasting, suspensions, printing, and distribution - Raise CR (Change Request) tickets for price decreases - Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing) - Raise termination requests through the portal as needed - Maintain SHE-related documentation, including fumigation certifications and register updates - Oversee license renewals, ensure compliance, and coordinate for audit readiness - Prepare incentive calculations for timely submission - Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents - Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc. - Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches - Raise credit note requests in the system as applicable - Oversee petty cash portal operations and liaise with local banks for related activities - Maintain conveyance records for technicians - Upload service dockets for key accounts - Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations Key Result Areas: - Timely and error-free handling of operational tasks - Accurate documentation and compliance tracking - Effective coordination across teams and platforms - On-time submission of reports and invoices - Proactive support in audits, SHE, and regulatory requirements Requirements: Educational Qualification / Other Requirement: - Bcom - 0-1 years of experience required in Back Office Administration - Proficient in MS-Office/G-Suite Competencies (Skills essential to the role): - Effective communication skills (Written and Verbal) - Accuracy in documentation and data entry - Multi-Tasking - Time Management Benefits: What can you expect from RPCI - Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in: - Service - Relationships - Teamwork - Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, diverse workplace welcoming to people of all backgrounds. .