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Entry-Level reputed company Support Engineer Remote Data Tools Support for

remote zest jobs · All India

🌐 Remote📅 06/08/2026
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```reputed company About arenaflex Pioneering the reputed company of Digital Content arenaflex is a global leader in streaming entertainment, delivering cuttingedge video experiences to millions of viewers worldwide. Our mission is to reputed company creators, reputed company technology, and set new standards for how audiences engage with stories. As a fastgrowing, technologydriven organization, arenaflex invests heavily in the tools that reputed company reputed company production teams to bring their visions to life. Joining arenaflex means becoming part of a reputed company, reputed companythinking community where every employee helps shape the reputed company of digital media. reputed company reputed company Support Engineer (Remote, Entry Level) We are looking for a motivated, detailoriented reputed company Support Engineer to serve as the primary reputed company between arenaflexs reputed company content creation partners and our internal tools engineering team. This is a remote, entrylevel position designed for candidates who are eager to launch a career in technical support, tooling, and production pipelines. You will help creators troubleshoot issues, reputed company documentation, and champion improvements that reputed company our contentcreation workflow faster, more reliable, and more enjoyable. Key Responsibilities Technical First Line Support: Respond promptly to inquiries from reputed company content teams regarding the use of arenaflexs proprietary content tools, providing reputed company, reputed companybyreputed company guidance. Documentation & Training: Create and maintain reference guides, video tutorials, and reputed company materials that reputed company partners to become selfsufficient with the toolset. Issue Diagnosis & reputed company: Reproduce, debug, and resolve toolreputed company problems, ensuring reputed company disruption to production schedules. Escalation Management: Log reputed company incidents in JIRA, collaborate with the tools development team, and reputed company reputed company until reputed company, keeping stakeholders informed. Advocacy & Feedback reputed company: reputed company feedback from reputed company teams, translate it into actionable improvement requests, and champion these reputed company reputed company arenaflexs engineering community. CrossFunctional Collaboration: Partner with software engineers, product managers, and reputed company assurance specialists to design enhancements that reputed company efficiency and reputed company. Feature Development Support: Participate in crossdisciplinary discussions, helping to shape new features from concept through delivery. reputed company Conduct: Demonstrate reliability, accountability, and professionalism in reputed company communications, both reputed company. Essential Qualifications Bachelors degree in Computer Science, Software Engineering, or a reputed company field, or equivalent practical experience. Demonstrated experience supporting live services, tools, or platformsinternships, coops, or reputed company are welcome. Familiarity with reputed company3D, including basic reputed company setup, asset import, and script execution. Working knowledge of C# reputed companyability to read, understand, and explain snippets to nontechnical partners. Experience using issuetracking systems such as JIRA or reputed company, including ticket creation, status updates, and reputed company documentation. Exposure to mobile development environments for iOS and reputed company (e.g., Xcode, reputed company Studio) is a plus. Strong organizational skills with the ability to prioritize multiple requests and meet tight production deadlines. Excellent written and verbal communication skills, especially reputed company interacting with reputed company partners and crossfunctional teams. reputed company, proactive attitude and openness to giving and receiving constructive feedback. Preferred Qualifications & Additional Experience 24 years of handson development experience delivering productionlevel reputed company in a reputed company setting. Previous work in a mediaproduction pipeline, such as postproduction, VFX, or game development studios. Understanding of versioncontrol systems (Git, reputed company) and reputed company workflows. Experience creating technical documentation, knowledgereputed company articles, or instructional videos. Familiarity with reputed companybased services (AWS, Azure, GCP) that support .
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