Technical Customer Support Professional

Empower Structural Innovation as a Technical Support Professional Tekla Structures (Concrete, Precast, & Rebar)Are you a customer-focused structural professional who loves deconstructing complex software challenges Trimble is seeking a high-caliber Technical Support Professional to join our dedicated Customer Support network. In this high-impact position, you will serve as the premier point of contact for enterprise clients navigating advanced workflows within Tekla Structures, specifically focusing on the Concrete, Precast, and Rebar modules. Your immediate technical expertise will ensure engineering and detailing teams around the world minimize downtime and achieve structural precision. About UsDedicated to the worlds tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com Our Product EcosystemTekla software solutions are the global standard for advanced Building Information Modeling (BIM) and structural engineering. From massive cast-in-place concrete structures to complex precast components and high-density reinforcement detailing, Tekla drives structural lifecycle efficiency from design to the job site. What Makes This Role GreatIn this role, you will transition from a day-to-day detailer or modeller into a highly valued structural subject matter expert. Operating within our state-of-the-art hubs in Chennai or Navi Mumbai, you will have the technical autonomy to reverse-engineer software anomalies, troubleshoot localized configurations, and configure cross-platform cloud integrations. You will work closely with global helpdesks and act as a crucial voice-of-the-customer, directly collaborating with Trimbles Product Development teams to advocate for product updates and eliminate architectural bottlenecks. Key Exciting ResponsibilitiesComplex Modeling Resolution: Provide clear, step-by-step technical guidance to resolve advanced structural modeling and parametric geometry issues faced by global engineering accounts.Database & Catalog Orchestration: Manage, audit, and troubleshoot intricate software databases, custom reinforcement catalogs, and automated Bar Bending Schedules (BBS).Deliverable Configuration Support: Assist detailers in configuring and optimizing General Arrangement (GA) drawings, Cast Unit drawings, automated rebar schedules, and custom Template Editor (.tpl) reports.Environment Architecture Troubleshooting: Diagnose and resolve localized company environment bugs, including custom parametric components, complex drawing layouts, custom attributes, and enterprise firm/project folder paths.Cloud & Interoperability Engineering: Support collaborative cloud workspaces by resolving interoperability bottlenecks across Trimble Connect, Tekla Model Sharing, and open BIM data exchanges (IFC, DWG, DXF, BVBS).Bug Replication & Product Escalation: Systematically replicate user-reported software errors, document system limitations, and upscale unresolved code defects to global development teams while populating internal knowledge bases.Essential Skills & ExperienceProfessional Experience: 4+ years of direct, handson experience utilizing or supporting Tekla Structures. Highly preferred experience operating within an RCC, Precast detailing, or high-fidelity BIM production environment.Technical Deep-Dive Mastery: Complete mastery of Tekla Structures software functionality, system configurations, directory folders, detailing standards, and reinforcement modules.Diagnostic Capabilities: Strong analytical and diagnostic skills with a proven capability to investigate system logs, reverseengineer software errors, and troubleshoot severe system crashes under pressure.Communication & Deadline Focus: Exceptional, patient, and highly professional written and verbal communication skills to deliver technical solutions clearly to users working under strict engineering deadlines.Education: Bachelors Degree in Civil Engineering, Structural Engineering, or Mechanical Engineering.Bonus Points ForWorkflow Automation Tooling: Practical knowledge or script exposure to Tekla Open API, C#, or Grasshopper for parametric workflow automation.Advanced Component Customization: Direct experience developing complex parametric Custom Components and custom software macros.Cross-Domain Competency: Prior structural background or foundational workflow knowledge in structural steel detailing and fabrication .