🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Title: SSS Representative (Salesforce) Job Summary We are seeking a proactive and customer-focused Application Support Specialist to provide frontline technical and application support for contact center agents. This role will serve as the primary point of contact for system-related issues, ensuring agents have the tools and guidance needed to perform effectively. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for improving user experience and operational efficiency. Key Responsibilities Serve as the first point of contact for agent issues related to: Genesys setup, headset/telephony provisioning, and local IT support Salesforce navigation and Careforce/Telesales applications General platform or process-related functionality questions Troubleshoot, resolve, or escalate issues efficiently while working directly with agents Act as a liaison between frontline agents and the Salesforce team, escalating issues only when necessary Track and analyze issue trends to identify broader process or system improvement opportunities Create, maintain, and enhance job aids, knowledge base articles, and support documentation Deliver ad hoc and scheduled training sessions, both live and recorded Assist in documenting processes and recommending workflow improvements Support User Acceptance Testing (UAT) and help translate agent feedback into business requirements Preferred Qualifications Strong communication skills with the ability to explain technical concepts in simple, user-friendly language Excellent organizational, analytical, and problem-solving skills Ability to work independently and effectively manage priorities Willingness to learn and become proficient in Salesforce Experience running basic reports and guiding users through workflows Experience in Salesforce, programming, or other technical disciplines is highly preferred Salesforce experience is a plus but not mandatory, as training can be provided to the right candidate Schedule & Location Location: Onsite VXI India (Hyderabad) Schedule: Rotating schedule with two days off per week .
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
79%EN
WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.