Financial Systems Administrator

Role & responsibilities L1 Support & Ticket Management Own the L1 support queue for all Finance applications triage, prioritise, resolve, or escape tickets per defined SLAs Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds User Administration & Access Management Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable Assign roles, permission sets, and approval hierarchies in line with access control policies and leastprivilege principles Run regular access certification reviews and clean up inactive accounts Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes Configuration & Admin Tasks Perform lowcomplexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects Support Finance teams with monthend and quarterend tasks running scheduled jobs, validating data loads, and confirming system readiness Assist in testing configuration changes or patches in sandbox environments before promoting to production Maintain system documentation including configuration guides, data dictionaries, and change logs Stakeholder Coordination Liaise with Level 2/3 support teams and external vendors for escalated issues requiring deeper technical or functional expertise Participate in regular system health reviews and communicate recurring pain points to the broader product leads Process Improvement & Compliance Identify patterns in the support queue and proactively flag systemic issues to reduce ticket volume Follow ITILaligned change and incident management processes Support SOX and audit activities by providing user access logs, change documentation, and system evidence as required Review all Saas applications periodically and share POV on possible consolidations Security Administration Serve as the first line of defence for securityrelated requests across all Finance applications managing role assignments, permission changes, and access removals in a timely and auditable manner Maintain and enforce leastprivilege access principles; review and challenge access requests that exceed job function requirements before provisioning Run periodic user access reviews (UARs) across NetSuite, Coupa, Concur, Graphite, YayPay, Anaplan/Pigment, and Tax & Treasury systems; document findings and remediate exceptions within agreed SLAs Monitor and action JoinerMoverLeaver (JML) events ensure access is provisioned on day one for joiners, updated promptly for role changes, and revoked on the last day for leavers Coordinate with IT Security and Identity & Access Management (IAM) teams on SSO/SAML provisioning via Okta or equivalent; troubleshoot authentication and MFA issues for Finance application users Investigate and escalation suspected unauthorised access, unusual login activity, or policy violations to the IT Security team; preserve evidence and document the incident timeline Manage segregation of duties (SoD) conflicts identify conflicting role combinations in systems such as NetSuite and Coupa, document exceptions with compensating controls, and report to Internal Audit as required Support IT General Controls (ITGC) testing and evidence collection: produce user access reports, change logs, and audit trails for internal and external auditors Maintain security configuration documentation for each Finance platform including role matrices, permission templates, and approved access request forms keeping them current after every change Participate in security assessments and vendor reviews for Finance applications; flag risks and follow up on remediation items Preferred candidate profile Required 68 years of experience in Finance systems support, ERP administration, or a similar generalist Finance IT role Handson working knowledge of at least 23 of the following: NetSuite, Coupa, Concur, Anaplan/Pigment, or equivalent cloud Finance applications Solid understanding of Finance and Accounting processes: procuretopay, ordertocash, expense management, financial planning, and reporting Experience managing user access, roles, and permissions in SaaS Finance platforms Strong written and verbal communication skills in English; ability to translate technical issues for nontechnical Finance stakeholders Organised and methodical approach to ticket handling, documentation, and followthrough Preferred Experience with YayPay (AR automation), Graphite (contract management), or Tax/Treasury platforms (e.g., Kyriba) Familiarity with SSO/SAML provisioning (Okta or similar)