IoT Field & Customer Support Specialist

We are looking for a motivated and hands-on IoT Field & Customer Support Specialist to join our team. This role involves installing, configuring, and supporting IoT-based devices at client locations. You will work closely with customers to ensure smooth deployment, provide training, troubleshoot issues, and deliver excellent technical support. Key Responsibilities Install, configure, and test IoT gateway devices and sensors at customer sites.Mount and connect devices at client locationsConduct site surveys to assess power availability, network connectivity (Cellular/Wi-Fi), and optimal sensor placement.Verify sensor accuracy, connectivity, and system performance before project handover.Troubleshoot hardware, connectivity, and device-related issues during site visits.Assist customers in setting up their accounts and configuring the web application.Train end users on using the monitoring dashboard, managing alerts, and generating reports.Ensure customers are confident in monitoring real-time data and responding to notifications.Respond to customer queries and resolve technical issues through phone, email, or ticketing systems.Diagnose and troubleshoot software, connectivity, and device issues remotely whenever possible.Escalate complex issues to the engineering team when required.Maintain accurate records of installations, support requests, and device inventory.Assist in the development, testing, and implementation of IoT hardware and embedded software solutions.Stay updated with the latest trends and technologies in IoT and embedded systems.Gain valuable hands-on experience in the field of IoT and embedded systems development.Requirements Diploma or Bachelor's degree in Electronics, Electrical Engineering, Telecommunications, Computer Science, or a related field.Basic knowledge of IoT sensors such as temperature, humidity, and GPS.Familiarity with wireless communication technologies such as GSM/Cellular, Wi-Fi, BLE, and LoRaWAN.Basic understanding of electrical wiring, cabling, and hardware installation.Willingness to travel frequently for local and regional client visits.Good communication and customer interaction skills.Must possess a valid driving licence and a personal vehicle for local site visits.Interested candidates can share profiles to @hr.bagmo.in Compensation: 10,000.00 - 12,000.00 per month Benefits: Cell phone reimbursementFlexible scheduleAbility to commute/relocate: Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s): Do you have a valid driving licence and own vehicle Willingness to travel: 100% (Preferred)Work Location: In person .