Support Executive

Home Careers Support Executive Support Executive Type: Full Time Experience: 2+ Years Location: Kanpur About The Role We are looking for a proactive and customer-focused Support Executive to handle learner queries, provide timely assistance, and ensure a smooth support experience. The ideal candidate should have strong communication skills and the ability to resolve issues efficiently. Key Responsibilities Handle learner/customer queries via calls, emails, and chat support.Provide accurate information and timely resolution to support requests.Coordinate with internal teams to resolve technical or operational issues.Maintain proper records of queries, resolutions, and follow-ups.Ensure high customer satisfaction through professional communication.Escalate unresolved issues to the concerned team with proper documentation.Support day-to-day operations and ensure smooth coordination across departments.Assist in reporting and tracking support performance metrics. Requirements Minimum 2 years of experience in customer support, operations, or a similar role.Strong verbal and written communication skills.Ability to manage multiple tasks and meet deadlines.Basic knowledge of MS Office (Excel, Word) and email communication.Problem-solving attitude with attention to detail. Apply Now About The Role We are looking for a proactive and customer-focused Support Executive to handle learner queries, provide timely assistance, and ensure a smooth support experience. The ideal candidate should have strong communication skills and the ability to resolve issues efficiently. Key Responsibilities Handle learner/customer queries via calls, emails, and chat support.Provide accurate information and timely resolution to support requests.Coordinate with internal teams to resolve technical or operational issues.Maintain proper records of queries, resolutions, and follow-ups.Ensure high customer satisfaction through professional communication.Escalate unresolved issues to the concerned team with proper documentation.Support day-to-day operations and ensure smooth coordination across departments.Assist in reporting and tracking support performance metrics. Requirements Minimum 2 years of experience in customer support, operations, or a similar role.Strong verbal and written communication skills.Ability to manage multiple tasks and meet deadlines.Basic knowledge of MS Office (Excel, Word) and email communication.Problem-solving attitude with attention to detail. .