Support Consultant Plant & Machinery

Job Description Support Consultant Plant & Machinery NWAY TECHNOLOGIES PVT. LTD. Nway Technologies is a leading ERP product-based company providing digital solutions for Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website Development, and other enterprise solutions. Our Construction ERP helps organizations manage their complete project lifecycle, including Project Management, Finance, Purchase, Inventory, Plant & Machinery, HR & Payroll, and other critical business processes. Website: www.nwaytech.com Position - Support Consultant Plant & Machinery Experience - 25 Years Job Location - Indore, Madhya Pradesh Employment Type - Full-Time Role Overview Nway Technologies is looking for a Support Consultant Plant & Machinery with good knowledge of construction industry processes and Plant & Machinery operations. The candidate will be responsible for providing functional and post-implementation support for the Plant & Machinery module, understanding client requirements, resolving functional issues, assisting users, and ensuring effective utilization of the Construction ERP. Key ResponsibilitiesPlant & Machinery Support Provide functional support for the Plant & Machinery module.Understand and support machinery management processes followed by construction companies.Handle processes related to machine allocation, utilization, fuel, maintenance, breakdowns, and operational tracking.Resolve user queries and functional issues.Coordinate with clients and internal teams for timely issue resolution.Client & User Support Understand client requirements and business processes.Provide user guidance and support during implementation and post-Go-Live.Conduct user training and explain ERP processes.Identify recurring issues and recommend process improvements.ERP & Functional Coordination Coordinate with Product, Development, QA, and Business Analyst teams.Analyze functional issues and clearly communicate requirements to the technical team.Assist in testing new features, enhancements, and bug fixes.Validate fixes and new functionality before deployment.Prepare functional documentation and user guides.Key Plant & Machinery Processes The candidate should have an understanding of: Plant & Machinery MasterEquipment / Asset RegistrationSite-wise Machinery AllocationMachine Utilization & Running HoursHour Meter / KM TrackingFuel ManagementPreventive & Breakdown MaintenanceSpare Parts ManagementEquipment Transfer Between SitesEquipment Rental ManagementMaintenance Cost TrackingMachinery Cost & Utilization ReportsRequired Skills 25 years of experience in ERP support, implementation, or construction-domain operations.Strong understanding of Plant & Machinery processes.Experience with Construction ERP / Project ERP will be preferred.Good understanding of construction site operations.Ability to understand client requirements and resolve functional issues.Good communication and client-handling skills.Basic SQL/database knowledge will be an added advantage.Preferred Industry Experience Candidates from Construction, Infrastructure, EPC, Mining, RMC, Crusher, Transport industries with Plant & Machinery exposure will be preferred. Qualification Bachelor's degree in Mechanical Engineering, Civil Engineering, Construction Management, or a related field. Benefits: Health insuranceProvident FundWork Location: In person .