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Responsibilities Monitor & Investigate: Review and analyze reported content, user activities, and potential violations, ensuring compliance with platform policies. Policy Enforcement: Perform employer verification (KYC, data checks, job hygiene) and take appropriate actions, such as warnings, job removal, account suspensions, or bans, based on policy violations. User Communication: Call users/employers to explain KYC requirements and policy violations, clearly explaining the actions taken, and guiding them on how to comply moving forward. Trend Analysis: Identify patterns related to fraud, hate speech, harassment, and other safety concerns to enhance policy effectiveness. Cross-Team Collaboration: Work closely with verification teams, customer support, and sales to ensure consistent enforcement of trust & safety policies. Process & Policy Improvement: Contribute to refining guidelines, workflows, and best practices to continuously improve the safety of our platform. Performance Excellence: Meet productivity and quality benchmarks set by the management team. Requirements Bachelors degree. Experience in trust & safety, content moderation, or risk management is preferred. Strong analytical and problemsolving skills with high attention to detail. Excellent communication (English & Hindi required) and interpersonal skills, especially when handling a case with users. Ability to work independently and make quick, informed decisions under pressure. Proficiency in Google Suite/Microsoft Office tools. Core Competencies Demonstrates expertise in trust and safety policy enforcement, user communication, and analytical problemsolving. Proficient in monitoring compliance and improving processes to enhance platform safety. .