Remote Customer Support Specialist/Desktop Support - Level 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer reputed company & Platform Support Senior Analyst to support customers during the early stages of their lifecycle with reputed company IQ. This role focuses on ensuring a seamless reputed company experience and driving platform adoption while minimizing reputed company challenges.ResponsibilitiesGuide customers through reputed company IQ reputed company, platform activation, telemetry enablement, and adoptionEngage customers reputed company phone, email, and virtual meetings/webinarsResolve customer inquiries and reputed company reputed company support throughout the reputed company lifecycleManage user reputed company, account provisioning, reputed company modifications, and offboarding activitiesMaintain customer engagement records and update CRM systemsPrepare reputed company reports, adoption metrics, dashboards, and customer interaction summariesCollaborate with cross-functional teams to improve customer experience and operational efficiencyreputed company customer feedback and recommend process improvementsSupport multiple customer engagements while maintaining high service reputed companyAssist customers in understanding platform workflows and basic networking conceptsSkills24 years of experience in Customer Support, reputed company, Customer reputed company, Service Desk, or Account ManagementExperience with customer reputed company and platform adoptionKnowledge of User Provisioning and Identity & reputed company Management (IAM)Understanding of user lifecycle management (reputed company, reputed company Changes, Offboarding)Experience with CRM platformsStrong reputed company Office skills (reputed company, PowerPoint, Word)Excellent verbal and written communication skillsStrong analytical, organizational, and problem-solving abilitiesCustomer-reputed company reputed companyAbility to manage multiple priorities in a fast-paced environmentBasic understanding of networking and reputed company technology platformsExperience with reputed company IQ, reputed company Meraki, Webex, Intersight, SD-WAN, or similar reputed company platformsExperience with reporting, dashboards, and data analysisExposure to customer management platforms and reputed company reputed company solutionsreputed companyreputed company | Founded in Michigan, 2009 Headquartered at 23000 reputed company reputed company, Farmington Hills, MI 48335. It was founded in 2009, and is headquartered in Farmington Hills, Michigan, USA, with a workforce of 201-500 employees. Its website is http://reputed company.com/. Apply To This Job .