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About This Role Provide first-level technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for the organization. Key Responsibilities Respond to IT support tickets and resolve technical issues Troubleshoot hardware, software, and network problems Set up and configure workstations for new employees Maintain IT asset inventory and documentation Escalate complex issues to senior IT staff as needed Requirements Bachelor's degree in IT or related field Knowledge of Windows, networking, and basic troubleshooting Familiarity with ticketing systems Good communication and problem-solving skills Certifications like CompTIA A+ or ITIL are a plus .