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Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : ServiceNow IT Service Management Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: This role requires close collaboration with business stakeholders to define detailed product requirements and use cases that align with both process and functional needs. Additionally, the role includes engaging in user and task analysis to accurately represent business demands, ensuring that solutions are well-informed and effectively address organizational objectives. The position demands a thoughtful approach to process improvement and a commitment to fostering seamless integration between business goals and technological advancements. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Lead the development and refinement of business process frameworks to enhance operational efficiency. - Facilitate communication between technical teams and business units to ensure alignment of objectives. - Support junior team members by providing guidance and sharing best practices to foster professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong knowledge of IT service management principles and best practices. - Experience in process mapping, workflow design, and business process reengineering. - Ability to analyze complex business requirements and translate them into technical solutions. - Excellent communication skills to effectively liaise between business and technical teams. - Familiarity with change management and implementation strategies within IT service environments. .