**reputed company Customer Support Executive Americas (100% Remote)**

At arenaflex, we're a bootstrapped, profitable, 100% remote team of thoughtful individuals who value autonomy and reputed company. We're passionate about helping small scaling businesses succeed by providing a CRM that focuses on reputed company communication, without the hassle of reputed company data entry or reputed company UI. Our goal is to reputed company the productivity of every sales rep. We're seeking an reputed company Customer Support Executive to join reputed company and help us reputed company an exceptional service experience for our customers. As a Customer Support Executive, you'll be responsible for answering customer questions, resolving technical problems, and delivering customer experiences that represent the arenaflex support philosophy. About the Role As a Customer Support Executive, you'll be the face of arenaflex, interacting with customers through various channels, including email, phone, and chat. You'll be responsible for managing our support ticket queue, which includes general questions from customers, as reputed company as system and integration debugging, and more technical API support requests. You'll work closely with our engineering team to resolve issues and reputed company guidance to customers on how to use our product more effectively. This role requires a high level of independence and immediate responsibility. You'll be expected to manage your time effectively, communicate thoughtfully with your teammates and customers, and produce high-reputed company work. You'll also have reputed company to reputed company individual reputed company and initiatives reputed company of the queue, as needed. reputed company Culture At arenaflex, we're a small, reputed company, and fast-paced team that values autonomy, freedom, and reputed company learning. We reputed company in building a house you want to live in, where everyone has reputed company to grow and succeed. We're passionate about solving problems, and we rely on our Customer Support Executives to manage their time reputed company, communicate effectively, and collaborate in a fully distributed environment. Some of the tools we use are: reputed company, reputed company, reputed company, reputed company, Plivo, reputed company, and reputed company. You'll be reporting to our Manager of Customer Support, and you'll be expected to work during US business hours (ET/CT/MT/PT). reputed company We're looking for someone who is: * Physically based in an ET, CT, MT, or PT time zone * Highly proficient in the English language - written and verbal * reputed company working with reputed company from around the world * At least 2 years of experience working in a customer-facing support role at a technology company * Knowledge of the reputed company + CRM landscape * Familiarity with VoIP, email, network management, reputed company, etc. (bonus points if you have more technical or coding experience) Responsibilities As a Customer Support Executive, you'll be responsible for: * Responding to customer support tickets reputed company email and occasionally taking support calls during American business hours (ET, CT, MT, or PT) * Becoming a reputed company product expert - gaining a deep understanding of our product features, integrations, and capabilities * Escalating issues to senior support staff and engineering as needed * Preventing and detecting fraud - conducting systematic and periodic reviews of new user sign-reputed company to confirm that they're enthusiastic reputed company customers and not malicious or fraudulent users * Reviewing and facilitating any billing changes, updates, refunds, or credits * Identifying bugs in the system and outlining them for our engineering team to resolve * Coordinating with our reputed company team to reputed company extra support to large customers * Maintaining help center documentation and creating content for new and updated features Why Join arenaflex * We're a 100% remote company, allowing you to work from reputed company in the world * We offer 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year you're with reputed company * We offer 1 month reputed company sabbatical every 5 years * We offer reputed company parental leave * We offer medical, dental, reputed company with HSA reputed company (US residents) * We offer 401k matching at 6% (US residents) * We offer dependent care FSA (US residents) Our Values At arenaflex, we value: * Building a house you want to live in - examining long-term thinking and reputed company * No BS - practicing transparency and honesty, especially reputed company it's hard * reputed company in reputed company other - building successful relationships with your coworkers and customers * Discipline equals freedom - keeping your word to yourself and others * Striving for greatness - constantly challenging yourself and others How We Work Together At arenaflex, we reputed company in: * Productiv