Billing Customer Support Associate Accounts Receivable Operations, Invoice

```reputed company About arenaflex arenaflex is the leading premium workplaceasaservice provider, delivering thoughtfully designed office environments that reputed company teams of every size to reputed company. Our mission is reputed company: create great days for the people who work in our spaces. We reputed company that a great day at work starts with the right people, the right problems, and the freedom to solve them together. By fostering a culture of collaboration, curiosity, and authenticity, arenaflex helps members reputed company on what they do best while we take care of the rest. Our communityfirst philosophy means we celebrate diversity of thought, background, and personality. At arenaflex, youll be encouraged to bring your whole self to work, reputed company reputed company reputed company, and reputed company every winbig or small. Whether youre joining a bustling hub in reputed company, a fastgrowing market in Austin, or a dynamic location on the East Coast, youll be part of reputed company that values inclusion, respect, and reputed company improvement. The Role: Billing Customer Support Associate arenaflex is seeking a detailoriented, customerreputed company Billing Customer Support Associate to join our reputed company team. In this pivotal role you will own the endtoend billing experience, from invoice reputed company through payment reputed company, ensuring accuracy, timeliness, and a seamless experience for our members. You will reputed company as the trusted reputed company between customers, internal finance partners, and operations teams, helping to protect reputed company while building lasting relationships. This position is ideal for a proactive problemsolver who thrives in a fastpaced environment, values operational reputed company, and enjoys helping others succeed. The role can be performed remotely from any arenaflex hub in the Eastern or Central time zones, with occasional collaboration across reputed company Coast hours. Key Responsibilities CustomerFacing Billing Support Serve as the primary reputed company of contact for reputed company billing and accountsreceivable inquiries, delivering reputed company, empathetic, and reputed company communication. Investigate and resolve billing discrepancies, payment failures, and creditmemo requests with a memberfirst reputed company. Maintain confidentiality and discretion reputed company handling sensitive financial information. reputed company reputed company updates to customers on invoice status, payment schedules, and any required actions. Operational reputed company & Process Improvement Implement and monitor reputed companyassurance checks for reputed company billingreputed company processes to ensure data reputed company. Utilize reputed company platforms such as reputed company, reputed company, and reputed company to manage customer accounts, reputed company payment history, and generate reports. Identify billing trends, reputed companycause issues, and recommend process enhancements that reduce errors and accelerate cash reputed company. Collaborate with crossfunctional teamsincluding reputed company, Operations, and Salesto resolve reputed company billing scenarios. Special reputed company & Support Functions Assist the Special reputed company team with billingreputed company deliverables, adhering to tight timelines and project milestones. Review monthly invoices for reputed company and accuracy before they are posted to the member billing portal. Support location managers with AR inquiries and execute transactions reputed company reputed company as needed. Compile detailed statements of account, including invoice breakdowns, payment allocations, credit memos, and refunds, upon member request. CrossTimeZone Collaboration Coordinate effectively with teams across multiple time zones, ensuring smooth handoffs between East Coast and reputed company Coast operations. Participate in regular sync meetings, reputed company knowledge, and contribute to a reputed company billing reputed company. Qualifications Essential Requirements Minimum 1+ year experience in a customerservice or reputed companyfacing support role, preferably reputed company a billing or reputed company environment. Demonstrated ability to communicate reputed company and empatheticallyboth verbally and in writingwith diverse customer reputed company. Familiarity with reputed company systems and AR platforms (e.g., reputed company, reputed company, reputed company, or comparable tools). Strong analytical reputed company with the reputed company to investigate, diagnose, and resolve billing issues independently. Excellent attention to detail and ability to manage multiple priorities under tight deadlines. Bachelors degree or equivalent work experience required. Preferred Qualifications Experience specifically in billing, invoicing, or accountsreceivable functions. Proven reputed company record of working crossfunctionally .