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PCoE Specialist (L3) Oracle Database PCoE Specialist (L3) Oracle Database Job Title PCoE Specialist (L3) Oracle Database Role Overview Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement. Key Responsibilities Provide L3 technical expertise and escalation support for complex platform issues. Lead troubleshooting and root cause analysis for critical incidents.Govern platform standards, configurations, and best practices.Review and approve significant platform changes and releases.Collaborate with vendors and technology partners for issue resolution.Support security, compliance, and platform lifecycle initiatives.Mentor and provide technical guidance to L2 support engineers.Contribute to service improvement and platform optimization initiatives. Shift Requirements Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required. Required Skills & Qualifications Strong platform administration, governance, troubleshooting, and operational leadership experience. Technical Skills Strong expertise in: Oracle Database 19c and 21c Oracle Data Guard Oracle RAC Oracle Cloud Infrastructure (OCI) Database Services Oracle RMAN Backup and Recovery Database Security, TLS and Wallet Management AWR, ASH and ADDM Diagnostic Tools Database Performance Optimization Database Capacity Planning Upgrade, Migration and Patching Strategies Linux for Oracle Database Environments Hands-on experience with:Advanced Oracle troubleshooting and RCA Data Guard switchover and failover operations OCI database provisioning and management Database security and compliance Oracle Support engagement Database governance and standards Experience 812 years of relevant enterprise platform administration, engineering, and support experience. Certifications Preferred: ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications. Soft Skills Leadership and ownership Mentoring and coaching Stakeholder management Strong analytical and problem-solving skills Excellent written and verbal communication Nice-to-Have Skills Automation and scripting Hybrid cloud experience Service improvement initiatives Vendor management experience Work Schedule Monday to Friday India & Europe Business Hours coverage, with on-call support for critical incidents as required. We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally. Experience Level Senior Level .