Market and Consumer Insight Manager (Bengaluru)

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T;, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: - Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. - Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. - Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Job Description The Market and Consumer Insight Manager will report to the Head of Research and Trends. In this role, they will work closely with commercial, partnership, product, innovation, CX and brand marketing stakeholders to uncover unique competitive insights into current customers and prospect customers that drive business outcomes. When required, this role will also work closely with our research agencies for relevant projects. This role will also support the Research and Trends team to build out thought leadership within and outside Circles.Life (research newsletter, research synthesis and external research thought leadership blog). We are looking for - quick learners, self-starters and strategic thinkers without hesitation for execution. - tech-savvy experimenters that are able to pick things up quickly with a keen eye and curiosity for know-how. Experimentation spirits in AI-assisted research workflows is a plus - leaders with solid business acumen, critical thinking and stakeholder management quotient will be highly considered As a key member of our team, your responsibilities include: - Project excellence - Discover and understand stakeholder research needs - Formulate well thought out research plans - Build clear, efficient but realistic project timelines and manage stakeholder expectations - Manage vendor relationships if applicable - Build business-relevant analysis plans - Go beyond the obvious to investigate data from different lens and understand the deep underlying insights - Write clear analytical storylines and build appropriate visualisations to bring the insights to life - Present insights in a clear and engaging manner to stakeholders to inspire actions - Thought leadership - Build syntheses of earnings from internal research and external sources - Build and maintain best practices in brand, communication and experience measurement - Contribute to the monthly Research and Trends newsletter - Methodology innovation - Build proven AI-assisted research workflows - Create new ways of thinking, doing and socializing insights for optimal business outcomes or impact The ideal candidate should possess the following: 5-7 years of experience in brand consultancy, consumer insight or market research either on the agency or client side Must have : - Curious and passionate about learning and innovation - Curious and passionate about the future of AI in research and insights (where it works, where it needs humans-in-the-loop and where it stays out) - Able to work with stakeholders from manager level and up - Able to prioritize and manage projects well - Comfortable working across both quantitative and qualitative research disciplines - Intermediate knowledge of statistics - Advanced knowledge of at least 2 disciplines - brand and communication tracking and creative development - branding and advertising - customer experience research and management - product management and innovation - market entry - Ability to think both strategically and tactically with strong attention to detail - Able to operate independently but seek guidance when appropriate - Mastery of self discipline and driving discipline within the organization - Acts with integrity .