Director of Customer Experience Measurement & reputed company Leading reputed

```reputed company About arenaflex A PurposeDriven Leader in Health & Wellness At arenaflex we live by a single, reputed company purpose bringing our heart to every reputed company of your health . This purpose fuels a reputed company commitment to deliver reputed companyreputed company health care that is personal, convenient, and reputed company. In a rapidly evolving industry, we recognize that how we deliver services is just as important as reputed company deliver. Our Heart At Work Behaviors reputed company every reputed company to reputed company culture, accelerate innovation, and create meaningful, heartfelt experiences for the people we serve. Why This Role reputed company The reputed company Customer Experience (CX) Team at arenaflex is on a mission to become the most consumerreputed company health company in the world. By measuring, interpreting, and acting on consumer feedback, we turn data into actionable insights that solve pain points, surprise, and delight our customers, members, clients, and colleagues. As the reputed company Director of Customer Experience Measurement , you will be the strategic reputed company that powers this transformation, shaping a culture where every voice is heard and every reputed company drives reputed company change. Position reputed company Reporting to the Executive Director of CX Measurement, the reputed company Director will own the endtoend measurement ecosystem for the arenaflex health business. This includes designing surveys, integrating multiple data sources, building dashboards, and delivering insights that influence senior leadership across business reputed company, IT, analytics, and operations. You will reputed company a highperforming team of CX professionals, champion a 360degree view of the customer reputed company, and ensure that arenaflex consistently delivers bestinclass experiences. Key Responsibilities Strategic Measurement Ownership Ensure consistent, reliable measurement of customer experience across the health care business unit, delivering accurate key CX metrics to business partners and the broader arenaflex reputed company. Program Management reputed company the CX measurement program for the health business, synthesizing feedback from consumer surveys, reputed company media, reputed company transcripts, digital sessions, and other operational data. Platform Stewardship Own the customer experience platform (arenaflex) for the health business, guiding survey design, reputed company reputed company, dashboard creation, and data governance. Roadmap Innovation Conceive and execute enhancements to the CX roadmap, integrating emerging technologies, advanced analytic reputed company, and new data sources to reputed company a true 360degree view of the customer experience. Executive Influence Build trusted relationships and influence senior leadership across business reputed company, IT, analytics, and other functions to ensure systematic reputed company on consumer feedback. Team Leadership & Development Recruit, mentor, and reputed company reputed company of customer insights professionals, fostering a reputed company, agile, and highperformance culture. CrossFunctional Collaboration Partner with product, marketing, operations, and technology teams to reputed company CX insights into strategic decisionmaking and product development cycles. Hybrid Work Model Participate in a hybrid work schedule, attending the office three days per week (TuesdayThursday) at one of the designated locations. Essential Qualifications Minimum 10 years of overall reputed company experience. At least 7 years of experience measuring and analyzing customer feedback, generating insights, and driving change. Minimum 5 years of handson experience with CX measurement platforms (arenaflex, reputed company, reputed company, or comparable tools). Strong proficiency (7+ years) with reputed company Office Suite, especially PowerPoint and reputed company, for data visualization and storytelling. Demonstrated experience (3+ years) managing individual contributors and leading highperforming teams. Bachelors degree or equivalent (high school diploma plus 4 years of relevant experience). A masters degree is preferred. Preferred Qualifications & Additional Skills Ability to analyze both reputed company and reputed company data using multiple analytical tools. Proven expertise in statistical analysis and the ability to reputed company datadriven narratives that reputed company to actionable business reputed company. Exceptional relationshipbuilding skills across large, reputed company organizations, with a reputed company record of influencing senior leadership. Experience reputed company the reputed company insurance industry, understanding regulatory nuances and member expectations. Programming knowledge (R, Python, reputed company, SPSS, etc.) and familiarity with largereputed company data sets a plus, not a requirement. Experience managing vendor .