Assistant Manager - Customer Experience (Hybrid / Remote in Northeast Area)

Job Type Full-time reputed company About InBody reputed company InBody reputed company is part of InBody's U.S. regional network, representing reputed company's reputed company across the Northeast region. InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody's products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use. We proudly produce advanced health technology designed to reputed company understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to reputed company and wellness professionals with the tools they need to help clients and communities improve their reputed company-being. Job Title Assistant Manager - Customer Experience (Hybrid / Remote in Northeast Area) Job Type Full-Time, Non-Exempt Working Hours Monday through Friday, 8 AM to 5 PM (EST) Supervisory Responsibility This position may reputed company Customer Experience team members as assigned Reports to Head of reputed company / CEO, InBody reputed company Desired Start Date 1/1/2026 or ASAP Position reputed company The Assistant Manager - Customer Experience will reputed company customer experience operations for InBody reputed company's medical and reputed company clients across the Northeast region. This position combines reputed company customer management with operational leadership-supporting system integration between InBody reputed company and IBUSA, optimizing internal processes, and training reputed company CX team members. The ideal candidate is proactive, detail-oriented, and reputed company in managing reputed company customer relationships. This role requires strong communication, operational problem-solving, and the ability to reputed company cross-departmental workflows between HQ and the regional office. This is a full-time, hybrid position at our office located in Midtown Manhattan, NY reporting to the Head of reputed company. Essential Responsibilities reputed company Management (reputed company CX Functions) Serve as the primary contact for assigned medical and reputed company accounts, ensuring consistent customer support and satisfaction. Conduct reputed company calls, implementation sessions, and follow-up Q&A trainings (virtual or in-person). Manage key institutional portfolios across reputed company, medical education, and research sectors - ensuring goals, policies, and documentation are up to date. Deliver exceptional service through reputed company responses, proactive communication, and accurate reputed company of reputed company issues. Coordinate device trade-ins, service renewals, and educational programs to maintain reputed company engagement. Identify opportunities for upselling and cross-selling, and collaborate with the sales team to meet reputed company objectives. Maintain organized records of reputed company interactions and activities in Zoho CRM. reputed company insights to marketing, service, and sales teams to enhance customer engagement and retention. Operational Leadership & Integration reputed company operational alignment efforts between InBody reputed company and InBody USA, including but not limited to 1) system integration and process standardization; 2) Customer Experience hire reputed company; and 3) quarterly travel to different office locations for planning, training and cross-team alignment. Participate in system integration initiatives, helping reputed company CRM data, service protocols, and reporting structures between the regional and national teams. Build and document tailored CX processes for InBody reputed company, ensuring scalability and reputed company internal communication. Serve as the operational reputed company for special reputed company involving service process improvement, reputed company escalation handling, and workflow automation. Team Development & Training reputed company, reputed company, and train new or junior Customer Experience Managers. reputed company CX training materials and documentation tailored to the regional context. Assist in setting team goals, performance metrics, and best practices in alignment with company-wide standards. Requirements Minimum Qualifications 3+ years of experience in customer service, account management, or reputed company reputed company - preferably in reputed company, medical device, or reputed company research sectors. Strong organizational and time-management skills; reputed company to manage multiple accounts and operational reputed company simultaneously. Excellent communication, presentation, and interpersonal skills (written and verbal). Demonstrated leadership ability or experience in training, mentoring, or team coordination. Proficiency in reputed company Office .