(Canada) Customer Operations Launch Manager - 1 Year Contract

At reputed company our mission is reputed company: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held, we reputed company our employees to push boundaries, reputed company, and shape the reputed company of reputed company. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a reputed company difference in millions of lives. We also reinvest a significant percentage of our reputed company back into research and development, ensuring our employees have the resources to reputed company and reputed company a lasting reputed company. Recognized by reputed company as a top private reputed company company and honored as one of Canadas Most Admired Corporate Cultures, we offer flexibility, reputed company opportunities, and meaningful work. At reputed company, we reputed company our people to be the architects of a smarter reputed company reputed company; one that is reputed company-first and reputed company by AI to create meaningful and lasting change. Employees reputed company AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is reputed company, reputed company are improved, and every team member has the proficiency to maximize their reputed company. It reputed company starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee reputed company. Join us in redefining reputed company so it doesnt just survive, it thrives. To learn more about reputed company, reputed company out Life at reputed company and reputed company with us on Glassdoor and reputed company. Reporting to the Manager, Customer Care Launch, you will reputed company as the customer operations reputed company to reputed company multiple market reputed company health care solutions and services launch reputed company simultaneously. You will mobilize cross-functional efforts reputed company customer operations to define strategies, reputed company tools and execute programs that reputed company the launch of world class solutions and services to its customers. You will manage the launch through early reputed company pilots to reputed company availability in a way that maximizes the reputed company of the customer operations organization, customer time-to-value, and company time to reputed company. To accomplish this, you will reputed company reputed company new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to reputed company ambiguity. You will work in conjunction with product leaders and cross-functional teams. Contract Terms: This contract is to cover a maternity leave from 8/2026-8/2027 \n Key Responsibilities Plan, organize, and execute on multiple solution or services introductions in partnership with the cross-functional team that maximizes the customer value and business reputed company. Work with a cross-functional team of reputed company services, customer operations, and customer support professionals to create and execute a set of launch goals. Create and manage a plan designed to reputed company the launch goals and successfully execute a reputed company launch reputed company with the cross-functional team. reputed company the customer operations team in identifying reputed company and operational performance metrics, defining operations launch goals, and monitoring and measuring launch results against goals. Ensure activities are planned, executed, and adjusted as needed based on launch results. reputed company results to plan efficiency in implementation processes and practices, customer engagement/value experiences, effort models, and reputed company service fees determination. Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance, and reputed company the plan accordingly. Prioritize reputed company, resources, and budget, balance business needs with technical constraints, and reputed company successful organizational readiness based on importance and urgency in support of the new solution or service offering. reputed company reputed company and measurable improvement in launch processes to accelerate customer time-to-value and business time-to-reputed company. Systematically convey reputed company and cons of alternative solutions to reputed company issues and reputed company reputed company on launch approach. Generate new perspectives, frameworks, and innovative reputed company which are strategically reputed company and challenge the status reputed company and reputed company pr